MGMA Podcasts MGMA

Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel interviews Lisa Stockdale, Director of Value-Based Care at Silver Cross Hospital. They discuss healthcare management, innovative care models, the importance of teamwork, and the integration of digital transformation to improve patient outcomes.
Major Takeaways
Value-Based Care Implementation (6:00-11:30)Lisa's role involves managing approximately 70,000 value-based lives, focusing on improving outcomes in the ambulatory setting through various risk contracts and pay-for-performance models."We focus on delivering quality care that not only meets the needs of our patients but also optimizes healthcare resources effectively."Remote Care Management (18:30-23:00)A significant initiative at Silver Cross involves engaging patients with chronic conditions through a text-based platform. This program has shown an average savings of $1,400 per beneficiary per year."We are starting to see trends of approximately $1,400 per beneficiary per year savings for patients that are actively participating in this program."Teamwork and Collaboration (13:45-17:30)Emphasizing the importance of teamwork, Lisa discusses how collaboration across different departments and with external partners has been crucial to their success."Partners are what help us be successful. Teams and partners—that's a lot of what I do, building teamwork across a variety of different areas."Community Engagement and DEI (24:00-26:30)Lisa's work includes translating care plans into Spanish, hiring bilingual staff, and ensuring equitable access to healthcare services."We have a certified medical translator on the team to assist with communication barriers."Personal Wellness (29:00-32:00)Lisa stresses the importance of self-care and maintaining a routine that includes meditation, yoga, and exercise to stay balanced and effective in her professional role."I'm very protective of my morning time, which includes meditation, quiet time, and exercise."Resources and Links Mentioned
MGMA DataDive: Explore benchmarking and staffing models to support medical group operations.Credentialing Webinar: MGMA Webinar on CredentialingYoga App: Asana RebelFor more insights and resources, or if you would like to be featured on the MGMA Member Spotlight, please contact Daniel at dwilliams@mgma.com. Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Today’s podcast is sponsored by RingCentral 
RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

Welcome to the MGMA Week in Review podcast. Hosted by Daniel Williams, Senior Editor at MGMA, along with co-host Colleen Luckett, Editor and Writer at MGMA. This episode covers the latest healthcare news and trends, including innovative ways to attract younger generations to healthcare careers, essential tips for transitioning practice ownership, and updates on significant industry events. Let's dive in!
Key Takeaways
Strategies to Attract Younger Generations to Healthcare (02:16 - 08:51)   - Key insights from the Health Impact Forum on making healthcare careers appealing to younger generations.   - Emphasis on virtual technologies, tech-savvy work environments, and work-life balance initiatives.
2. Preparing for Practice Ownership Transitions (08:52 - 12:09)
   - Steps for planning smooth transitions in practice ownership.   - Highlighting the importance of valuing your practice accurately, maintaining clear communication, and seeking legal advice.
3. Updates on Healthcare Data Breach (12:10 - 14:50)   - Latest information on the Change Healthcare cyber attack and the Biden administration’s response.   - Details on the extended grace period for out-of-network billing arbitration and the closure of the CMS advanced payments program.
4. Lessons from Young Leaders in Healthcare (14:51 - 19:56)   - Insights from a 24-year-old CEO’s experience in hospital management, as featured in Becker’s Hospital Review.   - Importance of adaptability, communication, mentorship, and continuous learning in leadership roles.
5. MGMA Stat Poll Results (19:57 - 24:15)   - Analysis of the latest MGMA Stat Poll results, showing increased interest in adding Advanced Practice Provider (APP) roles in 2024.   - Significance of APPs in expanding access to care and innovative staffing solutions for practices.
Direct Links to Resources Mentioned:1. How to Turn Healthcare into a Cool Career - Health Leaders2. Gen Z Slang - Wikipedia
3. Navigating Ownership Transitions: A Guide for Private Medical Practices - Medical Economics4. Change Healthcare Cyber Attack Updates - Healthcare Dive and Reuters5. What a 24-Year-Old CEO Has Learned Two Years In - Becker’s Hospital Review6. MGMA Stat Poll Results
We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Today’s podcast is sponsored by RingCentral 
RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

Welcome to another episode of the MGMA Insights Podcast. Today, we have Andy Swanson, MGMA's Senior Vice President of Product Strategy and Sales, joining us. In this episode, we dive into MGMA’s strategic approach to face-to-face conferences, the Advanced Strategy for Medical Practice Leaders book series, and new initiatives tailored to support medical practice leaders. 

Episode Takeaways:
Face-to-Face Spring Conferences: These events are crucial for advanced practitioners looking to deepen their knowledge in finance and operations. Andy emphasizes the value of peer interactions and real-world case studies to enhance learning and problem-solving.Quote: “The genius of the face-to-face conferences is in-depth operational adoption conversations about not just tech, but broader strategies to optimize workforce and resources.”Advanced Strategy Book Series: The series targets experienced practitioners aiming to elevate their expertise. The books offer comprehensive guides on advanced practices in finance, HR, and operations.Quote: “What you'll find in our already deployed finance and HR books, and soon in our operations book, is the guide for someone who's been in the field but wants to take it to the expert level.”Staffing and Private Practice Conferences: These new conferences focus on critical areas like HR management and the unique challenges faced by private practices.Quote: “The staffing conference will cover workforce management, and the private practice conference will address the distinct challenges faced by independent medical practices.”Leaders Conference and Resource Groups: The conference will feature specialized resource groups to facilitate discussions among peers facing similar challenges, enhancing leadership skills across various levels.Quote: “We found success with what we're calling resource groups or affinity groups, and we're going to expand this to include more specialized discussions.”Direct Sources and Resources Mentioned:
Advanced Strategy for Medical Practice Leaders Book Series:Financial Management: Available NowHuman Resources Management: Available NowOperations Management: Coming SoonUpcoming Conferences:MGMA Staffing Conference (August 15-16, Boston): Learn MoreMGMA Private Practice Conference (August 22-23, Annapolis): Learn MoreMGMA Leaders Conference (October 6-9, Denver): Learn MoreWe Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:
Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network! Don't forget to subscribe and leave us a review. See you next time!

Today’s podcast is sponsored by RingCentral 
RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

This episode of the MGMA Week in Review podcast features an in-depth look at several critical issues in healthcare today. Hosts Daniel Williams and Colleen Luckett explore the impact of clinical documentation burdens, the essential role of listening in patient care, recent trends in employee benefits, strategies to stay relevant in the healthcare job market, and the implications of concierge medicine.
Discussion Points:
Clinical Documentation Burden:Article: "Nearly 75% of health workers say documentation impedes patient care: survey" by Emily OlsenSummary: The article discusses the significant impact of excessive clinical documentation on healthcare workers and patient care. It highlights survey results indicating that 77% of healthcare professionals work late to complete their notes, contributing to burnout.Link: Healthcare Dive ArticleThe Importance of Listening in Healthcare:Article: "Stop and Listen: How Listening to Patients and Families is Ever-Important for Optimal Care" by Vishal ChatrathSummary: Chatrath emphasizes the critical role of listening in patient care, sharing a story that illustrates the transformative impact of truly hearing patients. The article calls for improved communication skills training and a greater focus on patient-centered care.Link: KevinMD ArticleAdjustments in Employee Benefits:Source: MGMA Stat poll resultsSummary: The latest MGMA Stat poll reveals that only 21% of medical groups have expanded or improved benefits offerings in the past year, with many organizations holding steady or even reducing benefits.Link: MGMA StatFacing the Fear of Obsolescence:Article: "Face Your Fear of Becoming Obsolete" by Nicholas Pearce and Gregory NguyenSummary: The article discusses the widespread fear of becoming irrelevant in a rapidly evolving job market and offers strategies such as continuous learning, developing a growth mindset, and networking to stay relevant.Link: Harvard Business Review ArticleConcierge Medicine:Article: "Concierge Medicine: The Good, the Bad, and the Ugly" by N. Adam Brown, MD, MBASummary: Brown's article examines the growing trend of concierge medicine, highlighting the benefits of personalized, accessible care and the potential downsides, including exacerbating healthcare disparities and ethical concerns.Link: MedPage Today ArticleMGMA Resources:
MGMA StatMGMA PodcastsMGMA ConferencesMGMA ConsultingWe Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at:
Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Week in Review podcast! Don't forget to subscribe and leave us a review. See you next time!

Today’s podcast is sponsored by RingCentral 
RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.

This episode of the MGMA Business Solutions podcast features John Poli, Industry Principal for Healthcare at RingCentral. With over 20 years of experience in healthcare leadership, Poli has been at the forefront of leveraging innovative technology to drive digital transformation and business strategy. Chatting with host Daniel Williams, Poli discusses how AI is revolutionizing healthcare communications. He goes on to share innovative applications of AI to assist live agents in call centers while providing a roadmap to utilizing AI's full potential in healthcare communication strategies.
Would you like to learn more?
To dive deeper into this topic, check out our webinar on using AI in healthcare contact centers, where you can hear from John Poli and also gain continuing education credits!
Resources:
RingCentral on the Web
John Poli on LinkedIn
MGMA Resources:
MGMA Stat
Ask an Advisor
MGMA Conferences
MGMA Consulting
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com, rreaves@mgma.com or cluckett@mgma.com.

This episode of the MGMA Weekend Review Podcast is hosted by Daniel Williams and Colleen Luckett. Key topics include HHS reversing course on breach notifications, primary care physician compensation, bipartisan support for healthcare reform, the impact of medical debt, and improving obesity treatment training.
Major Takeaways:- HHS will now allow Change Healthcare to file breach notifications for organizations affected by the February ransomware attack. This provides relief for impacted groups.- The AMA payment system favors specialists over primary care doctors, leading to a shortage. Improving primary care compensation could improve outcomes and lower costs. - Rare bipartisan support for site neutral payments to address healthcare consolidation and rising costs.- Medical debt takes a significant toll on patient health through financial stress and avoidance of care. Efforts are needed to reduce costs and debt burdens.- Improper prescribing of weight loss drugs without training can harm patients. More obesity treatment training is required as drug approvals increase.
Direct Quotes: "Financial toxicity is a real and growing concern in healthcare. It's crucial that we address the underlying issues driving medical debt to improve patient outcome." - Dr. Ron Robert Ziegler
Sources:- The Record - "HHS reverses course allows change healthcare to file breach notifications for others"- MedPage Today - "Second opinions how the AMA undermines primary care" - Fierce Healthcare - "Site neutral payments draw blanket bipartisan support at House budget hearing"- Physicians Practice - "Is medical debt making patients sicker?"- Axios - "America's Doctors need more obesity medicine training"
MGMA Sources:
Ask an Advisor
MGMA Membership
MGMA Consulting
WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com or cluckett@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com.

Today’s podcast is sponsored by RingCentral 
RingCentral brings staff, patients, and payers together with compliant cloud communications and a modern call center on any device. A free new ebook from RingCentral and MGMA focuses specifically on the payer-provider relationship. With all-too-familiar patient reviews, must-see statistics, and a transformative case study, this eBook illustrates how easily cloud communications can bring patients, providers, and payers together. Download your copy at go.ringcentral.com/mgma-healthcare.html.
Support for this podcast also comes from ilumedilumed helps Medicare providers practice better medicine so they can get paid in up to three ways. Whether you’re just starting your value-based-care journey or ready to take it to the next level, ilumed can help you do more for your patients while earning more. ilumed offers simple solutions for a complicated industry. Let’s heal healthcare together. Visit ilumed.com to learn more.