100 episodes

Problem Solvers with Jason Feifer features business owners and CEO’s who went through a crippling business problem and came out the other side happy, wealthy, and growing. Feifer, Entrepreneur’s Editor in Chief, pulls these stories out so other business can avoid the same crippling problems. 767392

Problem Solvers Entrepreneur.com

    • Entrepreneurship

Problem Solvers with Jason Feifer features business owners and CEO’s who went through a crippling business problem and came out the other side happy, wealthy, and growing. Feifer, Entrepreneur’s Editor in Chief, pulls these stories out so other business can avoid the same crippling problems. 767392

    The Weird Customer Quirk That Changed Everything

    The Weird Customer Quirk That Changed Everything

    Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business.

    • 16 min
    When Everyone Says You're Wrong (But You're Not)

    When Everyone Says You're Wrong (But You're Not)

    Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn't entirely sure it was the right one. Here's how Mark formulated a plan, stuck to it, and proved himself right.

    • 17 min
    Finding Joy in the Unknown, with Brandon Steiner

    Finding Joy in the Unknown, with Brandon Steiner

    What do you do when one chapter ends? You move on to the next one. That's what Brandon Steiner did after losing control of his namesake sports company—and he learned a lot in the process.

    • 19 min
    How to Deliver A Great Customer Experience

    How to Deliver A Great Customer Experience

    Entrepreneurs are rightfully focused on delivering a great product or service, but they often forget to actually deliver a great experience too. They're not the same thing! In this episode, host Jason Feifer digs into some lessons learned from a bad restaurant experience, and then talks to customer experience expert Annette Franz about how companies can do better.

    • 23 min
    Who Is Your Customer, Really?

    Who Is Your Customer, Really?

    When the home security company SimpliSafe launched, it marketed itself entirely towards renters. But SimpliSafe wasn't growing as fast as its founders expected, so it dug into its customer data and discovered something surprising: Half its customers were home-owners, the people it explicitly wasn't trying to reach. Now it had a big decision to make: Does SimpliSafe keep going with renters, or change everything (including its product!) to court this new marketplace of customers?

    • 21 min
    How Mark Wahlberg Became So Disciplined

    How Mark Wahlberg Became So Disciplined

    To start the year 2020 right, take some lessons from the business world of Mark Wahlberg—who diligently, thoughtfully built himself into the most disciplined man in Hollywood.

    • 17 min

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