14 episodes

Filled with actionable insights and personal stories, The Ecomm Manager Podcast goes beyond the buzzwords and flashy headlines. The Ecomm Manager Podcast helps ecommerce professionals better understand branding, marketing, analytics, customer experience, and logistics with helpful advice from industry experts who made it big.

The Ecomm Manager Francois Marchand - The Ecomm Manager

    • Business

Filled with actionable insights and personal stories, The Ecomm Manager Podcast goes beyond the buzzwords and flashy headlines. The Ecomm Manager Podcast helps ecommerce professionals better understand branding, marketing, analytics, customer experience, and logistics with helpful advice from industry experts who made it big.

    How To Successfully Use Facebook Ads for Ecommerce in 2023

    How To Successfully Use Facebook Ads for Ecommerce in 2023

    Ever feel like you're on a constant treadmill of trying to understand how to maximize the benefits of Facebook advertising for your ecommerce business?

    Cut through the digital clutter with this episode's guest—fractional marketer Stacy Zeal—who brings 11 years of experience and a keen understanding of Facebook's algorithms to our conversation. We zero in on the power of Facebook for ecommerce, explore effective ad formats, and dive into the nitty-gritty of ad fatigue.

    • 37 min
    Does Your Ecommerce Business Need To Hire A Marketing Agency?

    Does Your Ecommerce Business Need To Hire A Marketing Agency?

    Ever wondered why your ecommerce business isn’t soaring to greater heights? It could be time for a marketing agency. 

    In this episode, we have Jonathan Naccache, the head honcho at Webistry, one of the top digital marketing agencies, to shed light on this. 

    We dig into the factors you should be considering as a business: the potential risks if your first hired agency fails to deliver, whether your business has hit a plateau, and if the margins can bear the cost per acquisition hike. 

    • 29 min
    How To Set Up An Ecommerce Delivery Experience That Will Wow Your Customers

    How To Set Up An Ecommerce Delivery Experience That Will Wow Your Customers

    We've all had good and bad delivery experiences purchasing products online. For ecommerce businesses, providing a good delivery experience will often lead to a repeat purchase. While a bad one will lead to repeat calls to customer service, and that creates a drag on your staff, and hurts your bottom line.
    Host Francois Marchand is joined by Anders Ekman—Co-Founder & COO at Ingrid—to talk about how to optimize your business's delivery experience for your customers and your team.

    • 24 min
    How To Build Better Shipping Processes For Ecommerce

    How To Build Better Shipping Processes For Ecommerce

    There are so many options when it comes to shipping your products to your customers. Do you offer free shipping? Same day shipping? Do you offer shipment tracking? Are you using the right shipping products? And are you making sure your packaging is optimal for warehousing and returns? That is a lot to consider.
    Host Francois Marchand is joined by Teddy Smith—Lead Ecommerce Analyst at Investors Club—to talk about how to optimize your shipping processes and customer experience and reduce costs associated with shipping.

    • 24 min
    How To Automate Ecommerce Processes With AI

    How To Automate Ecommerce Processes With AI

    Surya Sanchez—Founder of DeepIdea Lab—shares about how AI is transforming ecommerce and how ecommerce managers can implement AI and automation in their online stores. 

    • 23 min
    How To Catapult Your Ecommerce Brand's Social Media Growth

    How To Catapult Your Ecommerce Brand's Social Media Growth

    What are some of the best ways to get your business and your brand in front of potential customers who spend more and more time on social media?
    In this episode, host Francois Marchand is joined by Monica Warren—Founder of Pretty Perfect Style—to talk about how to take your social following from zero to thousands.

    • 23 min

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