All the latest insights, knowledge, and real-life success stories about creating demanded digital products with the power of UX design. In this podcast, we are sharing ready-to-implement user experience tips and tricks from our unique Financial UX Design methodology. Anyone, no matter the industry, can use this knowledge to create extraordinary digital products that will be loved and demanded by the customers. This podcast is created and hosted by The UXDA - a well-known UX design agency that has transformed 100+ ordinary digital financial services into extraordinary ones by using its unique methodology in 32 countries. Our unique Financial UX Design methodology has brought success to more than 70 multi-million financial companies. In 6 years, The UXDA has become a well-known influencer in the field of financial UX with a following of 300K financial industry professionals from 127 countries, as well as, receiving multiple-well-known design and finance awards like IF Design Award, A' Design Award, European Business Award, Banking Technology Award, International Design Award (IDA), London Design Award.
#18 Uncover Banking Customer Experience Blindspots to Reach a Digital Breakthrough
How would you react if your company spent half a million and two years on developing a new app but after launching it, the customer satisfaction decreased? There are several non-obvious factors that can completely sabotage all of the huge investments and efforts of creating delightful customer experience in banking or Fintech. So, let's find out why customers might not like your expensive new product.
#17 Banking Customer Experience Trends that Will Define the Post-Covid Digital Strategy
The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digitally developed is not enough to ensure the existence of any financial company. Extreme customer-centricity is becoming a MUST to adapt to the post-pandemic world. 10 digital banking customer experience trends will help you to define the right strategy for the post-pandemic 2021 and beyond.
#16 Creating an Emotional Connection Between FIs and Digital Banking Customers Through UX
In times of global uncertainty, the key factor for choosing one brand over another is whether it cares about its customers. Emotional connection is what differentiates successful and loved financial brands from average companies. This connection is created by integrating UX, empathy and the Experience mindset into the DNA of the financial business. It consists of 5 actionable insights you can incorporate right away, 100% remotely, and without huge resources to become a loved brand: Adopt the Experience mindset; Use empathy to explore the Customer context; Embrace a Disruptive culture; Ensure a rapid digitalization with the Financial UX formula; Establish an emotional connection with the customers. This is the audio recording of UXDA's keynote at the New England Financial Marketing Association fall conference.
#15 Financial UX Process: Transforming Digital Banking 100% Remotely
The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gathering restrictions.
#14 Building a Bond Between Digital Banking Brands and Customers through Financial UX Design
Customer centricity is the bridge that bonds financial brands with their customers. Never before has it been so important to ensure a truly caring relationship between financial institutions and people consuming their digital products. In a way, the digital channels are replacing PR and marketing, becoming the new face of the financial brands. What does it take to create a banking app that bonds clients and financial institutions? And, how does user experience in digital banking determine whether there will be a long-lasting relationship between financial brands and their customers? In this financial UX podcast episode, we sat down with UX strategist Alex Kreger to find out answers to the most asked questions about the user experience in banking and other financial services.
#13 Five Digital Age Challenges that Digital Banking can Tackle with the Power of Financial UX
The digital age has opened more opportunities than ever before for development and growth. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How can you become a beloved digital brand that provides exceptional user experience and establishes emotional connection with your clients?
Valuable resource about the value of the service and being competitive in the digital age