Cloud Realities Capgemini

AI-driven platforms for automating multiple management workflows are increasingly common place in todays enterprises. However, the potential to exploit these platforms currently exceeds implementation footprints.
This week Dave, Sjoukje & Rob talk to Gretchen Alarcon, SVP & GM, Employee Workflows Products at ServiceNow about automating IT service management, IT operations management and IT business management, just digitising what is there vs. rethinking, how AI fits in and questions just how many of todays traditional management workflows can be automated.
TLDR:01:09   Does internet search have future? 06:00  Cloud conversation with Gretchen Alarcon34:30  The next big thing in automation 40:40  Knowledge 2024 & moving to Ohio!
GuestGretchen Alarcon: https://www.linkedin.com/in/gretchenalarcon/
HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
ProductionMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/Dave Chapman: https://www.linkedin.com/in/chapmandr/
SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/

In the second part of our occasional series, looking directly at the digitalisation journeys and challenges of the worlds leading companies with their leaders, we are focusing on Unilever, one of the world’s largest consumer goods companies.
They believe that digitalisation allows them to respond to customer expectations, supply chain disruption, cost inflation and the impact of an escalating climate crisis by unlocking radical new levels of collaboration, capability and consumer centricity.
Dave, Sjoukje & Rob talk to Juan Carlos Parada, Global Head of Customer Operations at Unilever about what a digital version of Unilever means, the excitement and anxiety of digitalisation, the challenges in leading such a scale transformation and the personal learnings from the journey.
TLDR:01:30  Big tech vs nation state confusion04:37  Cloud conversation with Juan Carlos Parada57:22  Top customer experience trends01:00:32  Digital immersion!
GuestJuan Carlos Parada: https://www.linkedin.com/in/juan-carlos-parada-3065303/
HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
ProductionMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/Dave Chapman: https://www.linkedin.com/in/chapmandr/
SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/

Haleon, a world-leading consumer health company, are dealing with large enterprise legacy, as they were formed via a demerger from GSK. While product engineering and the transition to product-centric organizations are often associated solely with born-in-the-cloud companies, the reality is usually much broader, and Haleon are on that journey.
This week Dave, Rob and Sjoukje talk to Steve Westgarth, Global Head of Engineering & Architecture at Haleon, about product engineering best practices, building high performing teams, aligning product teams with the business, getting the engineers as close to the business as possible and whether Agile is dead or not.
TLDR:02:30 Cookie confusion05:40 Cloud conversation with Steve Westgarth 29:00 Five key characteristics of high performing teams  35:00 A surprise birthday party!
GuestSteve Westgarth: https://www.linkedin.com/in/stevewestgarth/
HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
ProductionMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/Dave Chapman: https://www.linkedin.com/in/chapmandr/
SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/

Sustainability and climate impact is widely understood as a critical problem, but what we can specifically do at an individual level in a business environment is sometimes less clear.
This week, Dave, Sjoukje, and Rob talk to Rainer Karcher, Chief Sustainability Officer, Allianz Technology about how CSR and the Climate challenge come together, the 3 pillars of of societal responsibility, how digitalisation fits in, how to be a climate activist at work and whether we all should be one.
TLDR03:05 Smart City and robot confusion 06:00 Cloud conversation with Rainer Karcher36:00 New steps into the future!  GuestRainer Karcher: https://www.linkedin.com/in/rainerkarcher/
HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
ProductionMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/Dave Chapman: https://www.linkedin.com/in/chapmandr/
SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/

Live from the heart of Google Next'24 in Las Vegas, right from the Expo floor, we're bringing you a special limited series of episodes. Join us as we make connections between Google, AI, industry adoption, cloud transformation and customer experience. Plus, we'll keep you updated on all the latest news and juicy gossip. 
 On day three of the conference Dave, Sjoukje, and Rob talk to 
Kevin Shatzkamer, Managing Director Conversational AI about Accelerating Customer Experience meets AIMiku Jha, Director, AI/ML Partner Engineering, about Software engineering for generative meets AI.TLDR:00:55 Announcements from the Expo floor at Google Next'2406:45 Accelerating Customer Experience meets AI with Kevin Shatzkamer35:00 Software engineering for generative meets AI with Miku Jha01:05:40 The gang round the week off
Guests:Kevin Shatzkamer: https://www.linkedin.com/in/kshatzka/Miku Jha: https://www.linkedin.com/in/mikujha/
HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
ProductionMarcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/Dave Chapman: https://www.linkedin.com/in/chapmandr/
SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/
 

Live from the heart of Google Next'24 in Las Vegas, right from the Expo floor, we're bringing you a special limited series of episodes. Join us as we make connections between Google, AI, industry adoption, cloud transformation and customer experience. Plus, we'll keep you updated on all the latest news and juicy gossip. 
 On day two of the conference Dave, Sjoukje, and Rob talk to: 
Nigel Walsh, Head of Global Insurance about Insurance meets AI. Paula Natoli, Director, Global Strategic Industries, Supply Chain and Logistics about Supply Chain meets AI Fabien Duboeuf, Industry Manager, Manufacturing about How AI is revolutionizing Production Operations and Customer ExperienceTLDR
00:40 Announcements from the Expo floor at Google Next'2412:11 Insurance meets AI with Nigel Walsh32:55 Supply Chain and Logistics meets AI with Paula Natoli52:42 Cloud transform & customer experience meets AI with Fabien Duboeuf
1:15:24 End
 
Guest
Nigel Walsh: https://www.linkedin.com/in/nigelwalsh/
Paula Natoli: https://www.linkedin.com/in/paula-natoli-952309/
Fabien Duboeuf: https://www.linkedin.com/in/fabien-duboeuf-1605504/
 
Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/
 
Production
Marcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/
Dave Chapman: https://www.linkedin.com/in/chapmandr/
 
Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/