Change Maker Sasha Jovanovic

The three keys to making experience that matter and keep your customers sticky

There’s a danger in the way that we work today, to look at our business and are we limited by the rules of today, or do we challenge the rules themselves? Do we challenge the way we've always done things, our ways of working and how things should be and could be?

The greatest lessons often come from the masters of the past

The counter intutiative approach of simplification leads to greater profitability and customer satisfaction

The role of leadership in fostering a culture of trust and solidarity is a crucial skill in navigating times of crises

As the world watches Hong Kong heave through transformation, it's timely that the leaders of change in the city's largest companies and organisations, met this week to discuss what's happening in thought leadership, best and emerging practice.