30 min
Conversational AI: A Global Perspective With CX Automation Leader, Liam Delap DX Talks
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- Technology
The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale. Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.
The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale. Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.
30 min