Episode 2: Why CX tech convergence means the most important choice is your integration partner We Connect Tech Talk

In this podcast, Connect’s VP of Sales and Marketing Steven Fricker and customer engagement expert Martin Hill-Wilson of Brainfood discuss how the cloud has changed tech procurement and strategy. They look at the decisions businesses need to make to capitalise on the opportunities of this more flexible landscape, such as:


how to keep pace with the constant roll-out of new features
picking the right vendors when their solutions look increasingly similar
developing the structure and culture to enable incremental change
the changing role for partners – from big-bang implementation projects to ongoing agile delivery

The wide-ranging discussion highlights essential topics businesses should consider to make the most of their cloud deployments.



Learn more at: https://www.weconnect.tech/