16 min
MBA1616 Should You Offer Chat Support in Your Business? The $100 MBA Show
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- Careers
Live Chat Support: it’s an incredible plus for your business.
But that doesn’t mean you’re ready to offer it. Today, we discuss what you have to consider before you make a promise you can’t keep.
A lot goes into live support, and you have to make sure you can deliver. We learned this with our own SaaS company, as reliable support is great for both pleasing current customers and attracting new ones.
But you can’t just give people support — you have to give them great support, or none at all.
Learn what you have to be able to do, and decide if your business is ready to be...well, more supportive. Click Play!
Live Chat Support: it’s an incredible plus for your business.
But that doesn’t mean you’re ready to offer it. Today, we discuss what you have to consider before you make a promise you can’t keep.
A lot goes into live support, and you have to make sure you can deliver. We learned this with our own SaaS company, as reliable support is great for both pleasing current customers and attracting new ones.
But you can’t just give people support — you have to give them great support, or none at all.
Learn what you have to be able to do, and decide if your business is ready to be...well, more supportive. Click Play!
16 min