46 min
Personalizing Call Center Content w/Sheri Greenhaus Reimagining The Contact Center - with Marc Bernstein
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- Business
Sheri and Marc discuss the evolution of call center tech, how new career paths for agents have emerged, the relevancy of scripts in the modern contact center, and much more in a reflective and engaging conversation.
Sheri Greenhaus is managing partner at CrmXchange and a contact center event moderator of over two decades. She has been involved in nearly every aspect of contact center management, including posts as vice president of marketing at CRC Information Systems and director of telemarketing at Hart Hanks.
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Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
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Send in a voice message: https://anchor.fm/marcbernstein/message
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Send in a voice message: https://podcasters.spotify.com/pod/show/marcbernstein/message
Sheri and Marc discuss the evolution of call center tech, how new career paths for agents have emerged, the relevancy of scripts in the modern contact center, and much more in a reflective and engaging conversation.
Sheri Greenhaus is managing partner at CrmXchange and a contact center event moderator of over two decades. She has been involved in nearly every aspect of contact center management, including posts as vice president of marketing at CRC Information Systems and director of telemarketing at Hart Hanks.
---
Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
---
Send in a voice message: https://anchor.fm/marcbernstein/message
---
Send in a voice message: https://podcasters.spotify.com/pod/show/marcbernstein/message
46 min