Retention Talk ProfitWell Recur
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- Business
Join ProfitWell's Neel Desai as he interviews the best in the world of customer success to bring you actionable strategies to boost retention.
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Locking out customers | Loomly's Thibaud Clément
On today's episode of Retention Talk, Loomly Co-Founder Thibaud Clément talks about triaging customer feedback, term optimization, and locking out customers.
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Predicting Churn | ProdPad's Janna Bastow
On today's episode of Retention Talk, ProdPad CEO & Co-Founder Janna Bastow talks about engaged users, predicting churn, and packaging & pricing.
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Focusing on second month retention | Winc's Jai Dolwani
On today's episode of Retention Talk, I speak with Jai Dolwani, CMO at Winc. We talk about cancellation flows, second month retention and covering CX holes with NPS.
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The customer isn't always right | Kelly Yanke Deltener
On today's episode of Retention Talk, I speak with Kelly Yanke Deltener former Head of Product at CoSchedule. We talk about keeping churned customers in the company biome, figuring out what a successful customer looks like, and why the customer isn't always right.
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Retaining through activations | Meister's Kevin Kuhn
On today's episode of Retention Talk, I speak with Kevin Kuhn, Head of Product at Meister. We talk about moving away from the "solution-first" mindset, activation being the first step in retention, and building strong relationships with other teams.
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Knowing when the customer journey is over | Supercast's Jason Sew Hoy
On today's episode of Retention Talk, I speak with Jason Sew Hoy, Co-Founder and CEO at Supercast. We talk about going to where your customers already are, making cancelation reasons easily accessible to the team, and understanding the customer journey.