Lets Have This Conversation Kevin McShan

Let's have a conversation about
attention and what businesses are willing to do to keep consumers walking
through the door. Nearly 80% of American consumers say
that speed, convenience, knowledgeable help, and friendly service are the most
important elements of a positive customer experience. Therefore, according to
PricewaterhouseCoopers, prioritizing technologies that provide these benefits
rather than adopting new technologies just to be cutting-edge is preferred.  

A McKinsey study found that “60%
of consumers say they'll become repeat customers after a personalized shopping
experience.”

 

These revelations shouldn't come as a surprise to
David Avrin.   He's a popular keynote speaker and consultant
on Customer Experience and Strategic Brand Development. The author of 5 books,
David has worked with organizations and audiences across America and 24
countries worldwide.  His new book Ridiculously
Easy to Do Business With A Practical Guide to Giving Customers What They
Want--when and How They Want It.  To
future-proof your business, you need to do more than merely offer high-quality
and excellent service. It would be best if you became Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of
policies and behaviors that cause “friction” (frustration) for your customers
and clients. If left unaddressed, you will undoubtedly see a steady exodus of
customers as they seek more accommodating and aligned alternatives. Customers
will leave you for competitors if you give them a reason to.
In the pages of this
book, you will learn why it’s critically important for you to make it
Ridiculously Easy for customers or prospects.

·        
Have speedy access to service,
answers, response, resolution, and delivery.

·        
Understand why speed has become
a primary driver for customer choice.

·        
Try before they buy—without
having to give you their credit card!

·        
Customers can customize their
orders or choose their customer journey. They can also see the price without
going through pages of online text or meeting with a sales rep.

·        
Remember what they are paying
for and why they chose you in the first place.

·        
Cancel a subscription, return an
item, or change their mind so you can keep the relationship and sell them
something else down the road.

·        
Trust you, the process, and
others sharing their buying experience online.

·        
Sleep well at night, knowing you
have a process to future-proof your customer engagement model.

 

 

 

For more
information: https://www.davidavrin.com/


Follow: @therealdavidavrin

Get the books: https://www.amazon.ca/Books-David-Avrin/s?rh=n%3A916520%2Cp_27%3ADavid+Avrin.

When discussing the concept of affliction, which refers to
something that causes pain or suffering. I invite you to consider these two
questions: Do you often feel anxious and feel the need to constantly stay
productive? Do you feel like your life is always in motion? If your emotional
reactions heavily influence your decision-making, you are not alone. According
to the Cleveland Clinic, up to 11% of people in the United States experience a
panic attack every year, and approximately 2% to 3% have panic disorder.

 

John Graham is a 3-time USA Memory Champion, Grandmaster of
Memory, Entrepreneur, and mentor to high performers. Despite his success, he
had to overcome daily panic attacks and chronic anxiety. Conventional methods
such as therapy, meditation, and supplements didn't work for him, so he
discovered counter-intuitive methods to release suppressed emotions and free
himself from panic and anxiety. He has showcased incredible mental feats on TV
shows around the world and has been an entrepreneur since 2012, experiencing
failure with at least 5 businesses along the way. He is a proud father and
husband to three girls and emphasizes that he does not have a naturally gifted
mind. He read a book called "Moonwalking with Einstein" in 2014,
which sparked his journey of learning mental techniques and competing globally.
He helps high achievers release their panic attacks and chronic anxiety at
releasepanic.com/free.

For more information, visit https://releasepanic.com/.

Get the guide for free at https://releasepanic.com/free and
follow him on Instagram at @memoryjohng.

How confident are you in making strategic decisions for your
business? If you're leading a team, how confident are your team members in your
leadership style?

According to a 2023 Gallup study, certain factors hinder the
successful execution of business strategies:

1. Vague organizational goals and purpose: Only 41% of U.S.
employees know what their organization stands for.

2. Ineffective business decision-making: Only 14% of
managers believe that the speed of decision-making within the organization is
sufficient.

3. Unclear vision and direction: Just 22% of employees feel
confident that their leaders have a clear direction for the organization.

4. Insufficient communication: Only 13% of U.S. employees
strongly believe that their leaders communicate effectively with the rest of
the organization.

Richard Walsh, CEO of Sharpen the Spear Coaching, is a
30-year seasoned entrepreneur. He is the best-selling author of "Escape
the Owner Prison, the contractor's new way to scale, regain control, and
fast-track growth while loving life."

He is also a speaker and podcast host, as well as a husband
and father of six children, a US Marine, champion boxer, black belt holder, and
an internationally recognized steel sculptor.

Richard specializes in combining both strategic and tactical
expertise, delivering immediate problem-solving results (tactical), along with
strategic, long-term implementation of systemization and scalability. Embracing
time compression after over 30 years in business, he shares secrets and
strategies that bring rapid and lasting results to the companies he works with.


For more information, visit
https://sharpenthespearcoaching.com/.

To get the book, visit
https://www.amazon.ca/Escape-Owner-Prison-Contractors-control/dp/1089318901.

Let's discuss the importance of strategic sustainability in
maintaining the viability of your personal brand. Personalization, which
involves creating a unique and tailored experience for each customer, is no
longer a luxury but a necessity in highly competitive markets. Today’s
customers expect a personalized experience when interacting with a brand, with
71% expecting it every time and 76% expressing frustration when they don’t get
it, according to McKinsey. Meanwhile, the Royal Bank reports that 65% of business
owners and aspiring entrepreneurs see ownership as the next logical step
following a peak in their career, and 91% of them feel that business ownership
offers a proactive way to strengthen their financial security and prepare for
retirement. Isaac Mashman is the founder of Mashman Consulting Group, a
consulting firm specializing in personal branding and individual reputation
management. MCG is the evolution of his now-dissolved public relations firm,
Mashman Ventures, and he has since worked with numerous authors, actors,
business people, musicians, models, and other professionals to achieve results
through their personal brands. Previously, Isaac hosted and launched multiple
podcasts, including "Chase the Vision with Isaac Mashman," which
ended in June 2022 after surpassing 100 episodes. He is currently in the
process of launching a new show in 2024 that will combine the niches of
business, celebrity, and entertainment. Isaac published his first book,
"Personal Branding: A Manifesto on Fame and Influence," on November
1st, 2021, and is working on a second edition release expected in the Fall of
2024. In January 2022, he launched two new companies, Mashman Investments and
Mashman Properties within one week of each other.

 

For more information, visit https://www.isaacmashman.com/

Follow: @isaacmashman

According to a study conducted by Gallup, 10% of the
population are natural leaders, and an additional 20% possess leadership
traits. With training and guidance, they can become great leaders. It is
important to note that this study focused on corporate leadership.

 

George Hayworth resides near Nashville, Tennessee, with his
wife Whitney and their 8-year-old daughter Rhealynn. George earned a Bachelor
of Arts in Political Science from the University of Oregon in 2011 and was
commissioned into the US Army as a 2nd Lieutenant to serve as a Field Artillery
Officer. He spent 4.5 years on active duty in the 101st Airborne Division,
including a deployment to Afghanistan from 2012-2013. George has experience
leading teams ranging from 30 to 300 people in the military and reached the
rank of Captain before leaving active duty.

 

Following his departure from the active Army in June 2016,
George has been working in corporate America. He also continues to serve in the
Tennessee Army National Guard as an Engineer officer. George is the Founder of
Elite Sentinel Coaching, where he focuses on forging leaders and building
legacies. His program trains men in authentic masculinity, empowering them to
become better leaders in their professions, husbands, and fathers. Leveraging
over a decade of military and corporate experience, as well as expertise in
skills such as emotional intelligence and conflict resolution developed through
therapy, he aims to transform men to lead their families well through The
Present Father’s Podcast, which he co-hosts.

 

You can find him on Instagram @george.hayworth.

You can listen to his podcast at
https://podcasts.apple.com/au/podcast/the-present-fathers-podcast/id1666142198.

"The integration of hope is fueled by the promise of
opportunities. It provides us all with a vehicle of aspiration and attainment.
I want to draw your attention to the number 6.5 million. It’s the estimated
total of people in the United States living with a developmental and
intellectual disability, according to the Centers for Disease Control and
Prevention. It's important that these individuals live a valued, respected, and
prosperous life, particularly from an employment standpoint. The Oklahoma
Department of Developmental Disabilities Services, through the Department of
Human Services, is on a mission to help individuals with developmental
disabilities and their families lead safer, healthier, more independent, and
productive lives.

 

Developmental Disabilities Services (DDS) serves individuals
ages 3 and up who have a primary diagnosis of intellectual disabilities.
Persons served may also have other developmental disabilities in addition to
intellectual disabilities, such as autism, cerebral palsy, Down syndrome, etc.
Recently, they’ve placed an inclusive and increased emphasis on providing
equitable, fair employment opportunities for the individuals they serve, which
will hopefully put them on the path to full independence and dignity within
society as contributing members. Ryan Stewart, the department’s manager of
communications, met with me this week to discuss how the state of Oklahoma is
leading the way and setting the example for others to follow when it comes to
fully integrating individuals with intellectual and developmental disabilities
within the workforce and society at large.

 

Email: TellDDS@okdhs.org"