With Guest Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive (Part 2‪)‬ Data Driven CX

This episode features part two of a conversation with Gene Cornfield, Managing Director and Experience Transformation Lead at Accenture Interactive. Here, we will dive into the five dimensions of ‘Purpose led Transformation’. What does it mean to be customer obsessed or experience driven? We will also address how to achieve short term results while driving a long-term full transformation, and close with some advice for our listeners – the data driven CX leaders.