GlideChat GlideFast Consulting

In this special edition of GlideChat, we are live at Knowledge 24 with Brett Karl, VP of Solutions and Alliances at GlideFast Consulting. Join us as we wrap up an eventful week with special guests Jessica Wine and Ryan Smith from Own Company. We discuss the unique offerings of Own Company, the shared responsibility model in the ServiceNow ecosystem, and the critical role of data resilience. Discover how Own Company is pioneering solutions to augment ServiceNow's backup capabilities and ensure robust data protection for enterprises. Tune in for an insightful conversation that explores the evolving landscape of ServiceNow and the innovative approaches to safeguarding your data.

In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Ryan Smith, Global Director ServiceNow Alliances & Strategic Partnerships at Own Company, as they delve into the world of ServiceNow and reflect on their journey together in the tech industry. From their early days connecting at industry events to forming lasting partnerships and friendships, Mike and Ryan share candid insights into the importance of relationships in the ServiceNow ecosystem. Hear about pivotal moments, unexpected encounters, and the impact of genuine connections on their professional paths. Get ready for a heartfelt conversation filled with laughter, memories, and a shared vision for the future of ServiceNow.

In this episode of GlideChat, GlideFast CEO Michael Lombardo and Kali Alexander, Account Executive and Customer Advocate at GlideFast, explore the transformative power of ServiceNow and discuss the journey towards a more efficient, low-code platform. Kali and Mike share personal challenges they have overcome to get where they are today, showcasing the resilience and dedication required to succeed in both life and business. Tune in for a compelling conversation that blends professional insights, personal stories, and practical advice for navigating challenges and achieving your goals in the ServiceNow space.

In this episode of GlideChat, Brett Karl, VP of Solution and Alliances at GlideFast, sits down with Guillaume Seynhaeve, VP of Alliance and Marketing at 3CLogic, to dive deep into the transformative world of AI-powered contact center solutions integrated with ServiceNow. Discover how 3CLogic's innovative approach not only enhances customer and employee experiences but also seamlessly integrates with ServiceNow to optimize operational efficiencies and drive significant ROI. From the fascinating origins of 3CLogic to its role as a trendsetter in cloud-hosted services, this conversation sheds light on leveraging AI to revolutionize contact centers and adapt to industry-specific needs.

Join hosts Joshua Young, SVP of Solutions Consulting and Innovation at GlideFast, and Paul Grupe, VP of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat, where they delve into the latest innovations and trends in the ServiceNow ecosystem. From AI-driven support solutions to procurement streamlining, discover valuable insights and firsthand experiences shared by seasoned experts. Plus, discover the secrets behind GlideFast's renowned culture and customer success stories firsthand.

Join Jacob Benker, Vice President of Professional Services at GlideFast, and Chris Tessier, Director of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat and discuss the latest developments in the ServiceNow ecosystem. The discussion highlights advancements in core platform areas like service mapping and event management, and anticipates upcoming features in the Washington release. Discover how ServiceNow's GenAI is set to revolutionize predictive analytics, enhancing incident management and event correlation for proactive problem-solving. Looking ahead to the Knowledge conference, Benker and Tessier share their excitement for engaging discussions and driving value for customers.