15 episodes

The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

NN/g UX Podcast Nielsen Norman Group

    • Technology

The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

    15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock)

    15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock)

    A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work.

    Geoff's Website: geoffrobertson.me

    1-Hour Talks discussed in the episode:


    Blockchain 101
    Blockchain & UX

    Related courses:


    Emerging Patterns in Interface Design (UX Certification eligible course)

    Upcoming online events:


    Intranet and Employee Experience Symposium: Nov 9-10
    Qualitative Research Series (5-Days): Nov 15-19

    • 59 min
    14. Keeping Product Visions User-Centered (feat. Anna Kaley, UX Specialist at NN/g)

    14. Keeping Product Visions User-Centered (feat. Anna Kaley, UX Specialist at NN/g)

    Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside Chief Designer, Sarah Gibbons.

    Read more about Anna Kaley (NN/g bio)

    Referenced courses and training series:


    UX Vision and Strategy Series (Oct 18-22, 2021) with Anna Kaley and Sarah Gibbons
    Product and UX: Building Partnerships for Better Outcomes
    Being a UX Leader: Essential Skills for Any UX Practitioner
    Lean UX and Agile

    Related (free) videos & articles:


    UX Vision (3-min video by Anna Kaley)
    Create an aspirational view of the experience users will have with your product, service, or organization in the future. This isn't fluff, but will guide a unified design strategy. Here are 5 steps to creating a UX vision.
    UX Roadmaps: Definition and Components (article by Sarah Gibbons)

    • 30 min
    13. Special Edition: What's the "UX hill" you would die on?

    13. Special Edition: What's the "UX hill" you would die on?

    To kick off Season 2, we're releasing a special edition episode, inspired by a tweet posted by @AllisonGrayce in Feb 2021, where she asks followers, "what's a #ux hill you regularly die on?" Host Therese Fessenden asks both NN/g team members and members of the UXC and UXMC community what issues, topics, and principles they fiercely stand by, and shares their answers.

    Guests and submissions featured in the episode (in order):

    Chris Callaghan (UXMC) - UX and Optimisation Director (Manchester, UK)
    Twitter: @CallaghanDesign

    Kara Pernice - Sr. VP at Nielsen Norman Group
    Bio: nngroup.com/people/kara-pernice 

    Mary Formanek (UXMC) - Senior User Experience + Product Lead Engineer (Arizona, US)
    Mary's Article: "Label Your Icons: No, we can’t read your mind. Please label your icons."
    Tiktok: @UXwithMary

    Ben Shih - UX Consultant and Product Designer (Stockholm, Sweden)
    Portfolio: benshih.design

    Rachel Krause - UX Specialist at Nielsen Norman Group
    Bio: nngroup.com/people/rachel-krause/ 

    Anna Kaley - UX Specialist at Nielsen Norman Group
    Bio: nngroup.com/people/anna-kaley

    You can find also information about the upcoming UX Vision and Strategy Series with Anna Kaley and Sarah Gibbons here. 

    • 16 min
    12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)

    12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)

    One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

    Kara Pernice's Articles and Videos (NN/g bio) 


    NN/g courses and articles referenced in this episode:


    ResearchOps (UX certification course) 
    ResearchOps (article) 
    Research Repositories for Tracking UX Research and Growing Your ResearchOps (article) 
    Design Systems 101 (article)
    DesignOps (UX certification course) 



    Research repository tools mentioned:


    Dovetail
    Consider.ly
    Airtable 



    Other ResearchOps pioneers and communities:


    Kate Towsey's Work (articles on Medium)
    Leveling up your Ops and Research — a strategic look at scaling research and Ops (by Brigette Metzler)
    ResearchOps Community (and Slack channel)



    ...and if you were curious what research papers launched Kara into her UX career, here are two of them:


    Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
    Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.

    • 32 min
    11. Solo UX: How to Be a One-Person UX Team (feat. Garrett Goldfield, UX Specialist at NN/g)

    11. Solo UX: How to Be a One-Person UX Team (feat. Garrett Goldfield, UX Specialist at NN/g)

    Advocating for UX work is hard. It's even harder when you're the only UX professional on your team. That said, there is still hope for one-person UX teams, and Garrett Goldfield shares his recommendations on how to make the most out of limited time and resources, and how to lead the charge in shifting corporate culture toward a more human-centered future.

    Read more about Garrett Goldfield (NN/g bio)

    Resources & courses cited in this episode:


    Episode 1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru) (previous NN/g UX Podcast episode)
    The One-Person UX Team (UX Certification course)
    The Human Mind and Usability (UX Certification course)

    • 30 min
    10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause

    10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause

    To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.

    Read more about the hosts: 


    Therese Fessenden's Articles & Videos (NN/g bio)
    Rachel Krause's Articles & Videos (NN/g bio)

    Free resources cited in this episode:


    A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences (free article)
    Design for Emotion (by Daniel Ruston, UX Lead at Google Design)
    Principles of Emotional Design (Intuit case study by Garron Engstrom)
    How Delightful! 4 Principles for Designing Experience-Centric Products (Autodesk MLP case study by Maria Giudice)
    Research: Perspective-Taking Doesn’t Help You Understand What Others Want (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)
    Harvard Psychiatrist Identifies 7 Skills to Help You Get Along With Anybody (Inc. article by Carmine Gallo about Helen Riess' work)

    Other resources cited in this episode:


    Emerging Patterns in Interface Design (UX Certification course)
    Persuasive and Emotional Design (UX Certification course)
    DesignOps: Scaling UX Design and User Research (UX Certification course)
    Designing for Emotion by Aarron Walter (book) 

    • 29 min

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