Professional Services 2.0, with Adam Roney of Calls9 Legaltech Arcade

In this episode, I talk to Adam Roney, Founder and CEO of Calls9. We discuss the challenges facing professional services organisations, the move from professional services 1.0 to 2.0, the role of technology in driving change within professional services, the stages of a digital transformation journey, success factors when approach a digital transformation project and the importance of company culture.
Topics of discussion
From innovation competition winner to tech CEO
The origins and mission of Calls9
The evolving professional services landscape
Hybrid digital/physical professional services offerings
Empowering teams with connected digital workspaces
Improving customer experiences with technology
The dangers of risk averse culture and a lack of vision
Why digital transformation audits are so important
The role of company culture in digital transformation