Tech People Ken Coyne

The global marketplace demands exceptional CX, but navigating cultural nuances can be tricky. 

In this episode of Tech People, we welcome Dennis Wakabayashi, a highly esteemed expert in the field of cross-cultural Customer Experience. He is widely recognised as the Global Voice of CX, a testament to his extensive knowledge and influential presence in the industry. Throughout his career, Dennis has made significant contributions to the understanding and enhancement of CX across different cultures and regions. His insights and expertise have helped numerous organisations deliver exceptional customer service on a global scale.

Join us as we explore strategies for exceeding expectations and building bridges with customers across the globe!

AI continues to dominate headlines in 2024, but what does it mean for our data? 

This week, I'm delighted to be joined by Sorcha Lorimer, a leading expert in data governance. Sorcha is the founder of Trace Data & Privacy, a company helping organisations navigate the complexities of data privacy in the age of AI. She's here to guide us through a Practical Guide to AI & Data Governance.  

Ready to take control of your data in the AI age?

Building a customer-centric culture is key to sustainable growth in today's tech landscape.

Join me on Tech People, as I welcome Rodney Galeano, EVP of Operations at Experior Global and a leader with extensive experience in this field. Rodney shares his insights on overcoming challenges and implementing a winning customer-centric strategy.

Listen and gain access to valuable knowledge on elevating your customer experience!

What if your customers could become your biggest fans?

This week I’m joined by Graham Clark, an expert with over 40 years of experience. We’ll share the steps to take your customer experience from "good enough" to outstanding and future-proof.

Learn how to leverage technology, cultivate a customer-obsessed culture and keep your customers coming back for more!

Ready to level up your investment experience?  



This episode of Tech People dives into the world of investor CX with Nathan Zahm, Head of CX Alpha at Vanguard. I chatted with Nathan about Vanguard's commitment to empowering individuals on their financial journeys.  Tune into learn about the driving force behind Vanguard's CX focus, how to overcome challenges and seize opportunities in investor experience and to get a glimpse into the future of investor experience at Vanguard!



Optimise your investment journey and gain valuable insights from a CX leader at the forefront of the financial industry!

Ever wonder why some brands leave you feeling happy and eager to return, while others leave you frustrated and wanting to jump ship?

The answer lies in emotions! In this episode we welcome ⁠Doug Roerden⁠, Head of Experience Design at ⁠FM Global⁠, to explore the powerful link between emotional wellbeing and customer experience. We discuss how businesses can tap into the power of positive emotions and the role of employee wellbeing.

Can prioritising emotional wellbeing be a sustainable competitive advantage?