Episode #3 - Todd Midura - American Express Experiences Is The Customer Always Right?

We speak to Todd Midura in this episode and talk about two very different experiences he had with the same credit card company, American Express. Todd has spent most of his career in brand management and marketing of some iconic products like Ritz Crackers and Tic Tac. He currently serves as Vice President of Marketing at Nutella North America where he oversees the marketing efforts of one of the most beloved hazelnut cocoa spreads out there. A staple in many households.