41 min
The New Age of Returns Management (ft. Kyle Bertin) LeaderShipping
-
- Business
eCommerce returns are a BIG problem.
In fact, the value of items returned by consumers globally reached $1.8 trillion in 2022.
Lots of shippers and 3PLs consider returns a necessary evil - often given little attention to and relegated to a disorderly corner of the warehouse.
New innovations are unlocking the potential of better returns management, allowing for greater efficiency, insights, and competitive advantages.
In this episode, Kyle Bertin, CEO and Co-Founder of Two Boxes, joins Caleb Nelson to discuss these innovations, and what better returns management looks like in the future.
Main Topics:
- What makes returns a problem?
- How Two Boxes is simplifying and revolutionizing returns management
- The importance of returns data
- Detecting fraudulent returns activity
- The sustainability impact of limiting returns and waste
- How optimized returns can become a competitive advantage for brands and 3PLs
Other Resources:
- Kyle on LinkedIn: https://www.linkedin.com/in/kylebertin/
- https://www.twoboxes.com/
- Caleb on LinkedIn: https://www.linkedin.com/in/caleb-nelson-57a2322/
- Sifted: https://sifted.com
- Sifted's "Unboxed" newsletter: https://sifted.com/subscribe
- Home Delivery World: https://www.terrapinn.com/conference/home-delivery-world/index.stm
eCommerce returns are a BIG problem.
In fact, the value of items returned by consumers globally reached $1.8 trillion in 2022.
Lots of shippers and 3PLs consider returns a necessary evil - often given little attention to and relegated to a disorderly corner of the warehouse.
New innovations are unlocking the potential of better returns management, allowing for greater efficiency, insights, and competitive advantages.
In this episode, Kyle Bertin, CEO and Co-Founder of Two Boxes, joins Caleb Nelson to discuss these innovations, and what better returns management looks like in the future.
Main Topics:
- What makes returns a problem?
- How Two Boxes is simplifying and revolutionizing returns management
- The importance of returns data
- Detecting fraudulent returns activity
- The sustainability impact of limiting returns and waste
- How optimized returns can become a competitive advantage for brands and 3PLs
Other Resources:
- Kyle on LinkedIn: https://www.linkedin.com/in/kylebertin/
- https://www.twoboxes.com/
- Caleb on LinkedIn: https://www.linkedin.com/in/caleb-nelson-57a2322/
- Sifted: https://sifted.com
- Sifted's "Unboxed" newsletter: https://sifted.com/subscribe
- Home Delivery World: https://www.terrapinn.com/conference/home-delivery-world/index.stm
41 min