The Professional Services Pursuit Kantata

In this episode of the Professional Services Pursuit podcast, Banoo is joined by Doug Baxter, founder of Consultant Academy. The conversation explores the critical importance of talent development and systematic training within IT services companies, the pitfalls of current industry practices, and the powerful role of strategic methodologies in enhancing service delivery and achieving business growth. 
Other topics covered  include: 

Compelling industry data from the SPI Maturity BenchmarkCommon mistakes made by IT consulting firmsActionable strategies for building a more robust and resilient consulting practiceThe evolving landscape of professional servicesThe role of AI and automation in refining service delivery and client relationships

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Ken Ringdahl, Chief Technology Officer at Kantata, joins Banoo on the podcast to discuss AI and its impact on professional services. They dive deep into the benefits and key opportunities that GenAI is creating for PS firms through operational efficiency, how to get started using a phased approach, and how to ultimately use AI to enhance customer and employee experiences. 
Other topics include:

The Gartner GenAI hype cycle and how AI can benefit PS organizationsThe primary focus areas for development and planning in PSThe impact on employee and talent experienceThe risk associated with not adopting an AI forward strategyThe importance of clean data sources to maximize AI effectivenessHow Kantata is utilizing AI to help our customers to be more efficient

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On this episode Brent is joined by Matt O’Dette, Vice President of Operations and Talent Management at Cramer. They discuss how Cramer puts their people and values first in everything they do in order to build a culture that encourages collaboration, creativity, trust and financial responsibility. They also discuss how they have built and fostered that culture over time and the steps and tools they used to get there.
Other topics include:

The importance of transparent leadership Finding balance between doing the right thing for your employees, clients and businessEmpowering teams to make decisions autonomouslyUtilizing “healthy conflict” and post mortems to collectively understand successes and failuresHow they use data and technology to enhance their culture of transparency and collaborationWhy it's critical to never lose sight of the people doing the work, listen to their needs and make sure they understand what success looks like



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In the latest episode of The Professional Services Pursuit, Banoo talks to Eisha Armstrong, Executive Chairman & Co-Founder of Vecteris. They dive into Eisha's book, her insights on the rapidly changing professional services industry, including the pivotal role of AI and the importance of integrating technology with strategic planning for success.
This episode also explores:

AI automation statistics in the professional services industryThe challenges faced by professional services firms and four ways AI can mitigate these issuesCritical aspects of workforce transformation and other considerations for effective change managementThe top seven mistakes in productizing servicesAn exclusive book giveaway for our audience!
The first 10 listeners to submit their information through this form will be sent a complimentary copy of Eisha's book, Productize, a hands-on guide for transforming professional services into scalable products.
Discover more about Vecteris here.

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On this episode Brent is joined by the Co-Founder of The Business Model Company, Caroline Johnson. They discuss why 2024 is the year to change your businesses belief system and move towards a revenue and pricing model that provides more efficient, transparent engagements that utilize repeatable products and provide maximum value.
Topics covered in this episode include:

The shift towards selling value and the need for changeWhy disruption is a friend, not a foe, and how AI plays a roleThe importance in shifting your belief system in order to changeTop-down program development and productization The hybrid revenue model and its impact on the client engagement model

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On this episode of The Professional Services Pursuit, Banoo talks with Greg Daines. Greg is the CEO of ChurnRX, the premier retention analysis and coaching platform that helps organizations to diagnose and solve churn within their customer base. They discuss data-backed customer retention strategies and the secret sauce to identifying and measuring the right results. 
Other topics in this episode include

The lack of correlation between customer satisfaction and retentionThe importance of getting results and measuring themThe 3 laws of customer retentionGreg’s take on value-based commercial models and how to rethink that approach

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