5 episodios

In each episode of the Customer Support Podcast, a panel of experts digs deep into one big question that is crucial to great customer support. Listen to learn how your business can improve your support today and prepare for the future of our rapidly-changing industry.

The Customer Support Podcast SAP

    • Economía y empresa

In each episode of the Customer Support Podcast, a panel of experts digs deep into one big question that is crucial to great customer support. Listen to learn how your business can improve your support today and prepare for the future of our rapidly-changing industry.

    Episode 5: Proactive Customer Support and the "Wow" Moment

    Episode 5: Proactive Customer Support and the "Wow" Moment

    How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out with a solution before the customer even knows they have a problem. Our experts explore how businesses can achieve truly proact

    • 20 min
    Episode 4: Omni-Channel Support

    Episode 4: Omni-Channel Support

    Customers expect a seamless experience with your customer support, regardless of how they choose to reach out. How can businesses create a truly omni-channel experience?

    • 27 min
    Episode 3: The Tools & Technologies for Next-Generation Customer Support

    Episode 3: The Tools & Technologies for Next-Generation Customer Support

    As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts shares their go-to tools and technologies to help businesses meet or exceed these expectations.

    • 38 min
    Episode 2: How to Future-Proof Your Customer Support

    Episode 2: How to Future-Proof Your Customer Support

    Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How do support organizations and processes need to be designed to deliver the right support in the digital world? Our panel of experts give their in-depth advice.

    • 38 min
    Episode 1: How Is Digital Transformation Changing Support?

    Episode 1: How Is Digital Transformation Changing Support?

    From AI to IoT, automation to chatbots, customer support must evolve to meet new customer expectations. In this episode, 9 customer support experts discuss what the future of support might look like -- and how we get there from here.

    • 40 min

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