15 min
Rethink Digitalisation: Embrace customer centrality Empowering Tomorrow
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- Management
Welcome to Episode 2 of our podcast series, Empowering Tomorrow. In this episode we delve into the challenges leaders face when prioritising the Customer in an always-on, omnichannel digital world. Customer experience (CX) is undoubtedly a differentiator in the world of digital ubiquity—it's the ultimate secret sauce of all secret sauces. So, how do you build for it?
Divya Anand, Associate Vice President of Marketing at Tata Communications, hosts this podcast. She is joined in the studio by Selena Nimerick, Vice President, Customer Satisfaction & Quality Secure Power, Schneider Electric; Dharmesh Malhotra, Vice President, Customer Experience, ASEAN and Korea at CISCO Systems; Ankur Jain, one of the global heads of DIGO, a new in-network cloud-communications platform being launched by Tata Communications, and Michael Cole, Chief Technology Officer, DP World Tour.
Welcome to Episode 2 of our podcast series, Empowering Tomorrow. In this episode we delve into the challenges leaders face when prioritising the Customer in an always-on, omnichannel digital world. Customer experience (CX) is undoubtedly a differentiator in the world of digital ubiquity—it's the ultimate secret sauce of all secret sauces. So, how do you build for it?
Divya Anand, Associate Vice President of Marketing at Tata Communications, hosts this podcast. She is joined in the studio by Selena Nimerick, Vice President, Customer Satisfaction & Quality Secure Power, Schneider Electric; Dharmesh Malhotra, Vice President, Customer Experience, ASEAN and Korea at CISCO Systems; Ankur Jain, one of the global heads of DIGO, a new in-network cloud-communications platform being launched by Tata Communications, and Michael Cole, Chief Technology Officer, DP World Tour.
15 min