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Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection• James Johnson, Program Executive Officer, DLA Information Operations• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting CommandClick here to view the on-demand recording
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Harshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving. 

Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com
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We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics


00:00 Welcome/introduction
07:30 Thoughts on the platform
09:35 Thoughts on first year as ServicNow MVP
13:11 Knowledge 24 experience
16:58 Aylee's ServiceNow "comfort zone"
18:20 Career pivot
21:24 Future plans
21:54 Career highlight
23:50 Words of advice
26:47 Contact info
27:41 Outro

Links


ayleeandersen.com

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With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?This panel explores how agencies are:• Preparing to implement enhanced AI• Using the latest technologies to build citizen trust and strengthen partnerships•Ensuring AI is developed and deployed to strengthen and expedite processesFeatured Speakers: • Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow• Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the TreasuryClick here to view the on-demand recording 
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Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here.
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Collaborative Work Management