POS Terminals, Agent Banking, and the Inclusion Agenda: Looking for the Silver Lining

As Nigeria deepens its push for financial inclusion, POS terminals and agent banking have become critical lifelines for last-mile communities. But with rising transaction and operational costs, fraud risks, liquidity struggles, poor connectivity and frequent service downtimes, can we collectively unlock broader financial access, resilience and trust? In this episode of The EFInA Podcast, host Immanuel Umukoro (Policy and DFS Advocacy Manager, EFInA) sits with Mr. Fego Okiomah, Country Manager at Newland NPT, to unpack the evolving realities of Nigeria’s agent banking ecosystem. From the CBN’s new terminal geo-tagging policy to emerging opportunities for innovation, regulation, and consumer trust, this conversation explores where the silver linings really lie.