Staying Connected TC2 & LB3

At the core of most, if not all, outsourcing initiatives is the desire for innovation that will deliver radical change and improvement in the delivery of IT services and support.  The reality is that this outcome becomes aspirational when confronted with the need to simply “keep the lights on”.
In this 8-minute podcast, TC2 Managing Director Ben Fox joins Tony Mangino to explore this outsourcing conundrum and how both the customer and the supplier can approach these opportunities to drive successful innovation and truly transformational change in the end user experience.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting and Strategy Development webpages.
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On the telecom regulatory front, the FCC is formally reinstating a new set of net neutrality rules that reignites what is a highly controversial, on-again/off-again debate regarding the regulation of broadband Internet access services (BIAS).  In this 10-minute podcast, Steve Rosen and Sara Crifasi join Tony Mangino to explain the FCC's latest action and why enterprise customers of ICT services should be paying attention.
If you would like to learn more about our experience in this space, please visit our Communications Regulatory Advice & Advocacy webpage.
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Cost of living adjustments, or COLA, are always a key topic in outsourcing contracts, and their presence in negotiations has only been exacerbated with COVID and recent general inflationary pressures. In this 7-minute podcast, Ben Fox joins Sara Crifasi to discuss service providers’ recent struggles with COLA and how enterprise customers can manage their negotiations to avoid unnecessary cost increases.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development Services and Strategic Sourcing webpages.
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As enterprise customers know, layoffs and downsizing are a constant part of the ICT provider business lifecycle. Recently, Lumen announced that it will be reducing its staff by approximately 7%, and enterprises may feel the impact of the provider’s decreased headcount. In this 5-minute podcast, TC2’s Brent Knight joins Sara Crifasi to examine Lumen’s latest cost-cutting measure and what it means for the competitive landscape for ICT services.
If you would like to learn more about our experience in this space, please visit our Contract Compliance and Optimization and Strategic Sourcing webpages.
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AT&T is quietly proceeding with a corporate restructuring that will, in AT&T’s words, involve a series of internal transactions that “merges AT&T Corp. out of existence”.  AT&T has not made any flashy announcements about this change.  Instead, they have added one line to relevant invoices telling customers that “effective May 1, 2024, any services provided by AT&T Corp. will be provided by AT&T Enterprises, LLC.”
In this 11-minute podcast, Laura McDonald joins Tony Mangino to discuss the restructuring, what happens to client contracts and deals, and what enterprise customers that purchase services from AT&T Corp. can and should be doing. 
If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Strategic Sourcing webpages.
You can also follow us on LinkedIn:  LB3 & TC2

While companies should always be on the lookout for unexpected hikes in their ICT spend, in today’s uncertain environment it is more important than ever to maintain vigilance.  Just last month Lumen notified its customers of an upcoming change to their operational and technical support structure that may leave enterprises footing a steeper bill.
In this 5-minute podcast, TC2’s Theresa Knutson and Frank Zagrodnik join Sara Crifasi to discuss Lumen’s forthcoming shift in support and what enterprises can do to alleviate the corresponding unanticipated cost increase.
If you would like to learn more about our experience in this space, please visit our Contract Compliance & Optimization and Success Stories webpages.
Follow us on LinkedIn:  LB3 & TC2