5 episodes

The 24connect podcast brings you inspiration with customer-obsessed leaders who are transforming and innovating customer contact. Hosts Rutger Teunissen, the CEO of 24sessions and Head of Customer Success Pieter Boon talk with digital leaders from some of the world's biggest banks and insurance providers.

24Connect 24sessions

    • Zaken en persoonlijke financiën

The 24connect podcast brings you inspiration with customer-obsessed leaders who are transforming and innovating customer contact. Hosts Rutger Teunissen, the CEO of 24sessions and Head of Customer Success Pieter Boon talk with digital leaders from some of the world's biggest banks and insurance providers.

    Chris Skinner: Why today’s banks are only at 1% of the digital game

    Chris Skinner: Why today’s banks are only at 1% of the digital game

    Traditional large banks might have massively accelerated their digital transformation in 2020 - they’re only at 1% of the digital game. In this 24Connect episode Rutger chats with speaker, author and self-proclaimed troublemaker at 11:FS Chris Skinner. Together they touch on the current state of digital transformation, AI and the role of human advisors in todays banks.

    This podcast is hosted by 24sessions

    • 38 min
    Pieter Boon: The model to grow video as a customer contact channel

    Pieter Boon: The model to grow video as a customer contact channel

    This episode Video Banking expert Ferdinand chats with 24sessions' Head of Customer Success Pieter.

    Together they chat about the why and what of Pieters Video Calling Growth Model. What are his most valuable tips for companies looking to either start with or scale video calling as a customer contact channel?

    This podcast is hosted by 24sessions

    • 35 min
    Steven van Belleghem: The ultimate digital convenience for consumers

    Steven van Belleghem: The ultimate digital convenience for consumers

    This episode 24sessions' CEO Rutger chats with international keynote speaker Steven van Belleghem.

    Using Steven's latest book “the offer you can't refuse” they discuss what the ultimate digital convenience for consumers looks like. And what it takes to make them An offer they can't refuse.

    This podcast is hosted by 24sessions

    • 44 min
    SNS: Ronald Pieters on video banking & franchise model

    SNS: Ronald Pieters on video banking & franchise model

    This episode 24sessions' CEO Rutger chats with Ronald Pieters, Director Retail & Advice at Dutch bank SNS.

    Ronald shares his vision on the importance of personal relationships with your customers and how Video Banking can help to achieve this. Ronald and Rutger also chat about the future of video for customer interaction.


    This podcast is hosted by 24sessions

    • 42 min
    Partena: Koen van den Driessche on digitizing sales processes

    Partena: Koen van den Driessche on digitizing sales processes

    This episode 24sessions' Head of Customer Succes Pieter chats with Koen van den Driessche, Commercial Manager at Belgian health insurer Partena.

    Koen shares the story of Partena and how they launched video calling with customers as one of the first companies in Belgium.

    This podcast is hosted by 24sessions

    • 24 min

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