Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal

This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact centers and the role they play as treasure troves of customer conversations. Don't miss this engaging conversation to enhance your own customer experience journey.
Ankur is a senior executive with experience in leading large and distributed teams across business verticals like product management, technology, operations, customer experience, and business excellence. He is passionate about driving business transformation while generating profitable growth.
Episode resource

• Ankur Agrawal on LinkedIn
• Paytm Website
• Garima Gayatri on LinkedIn
• Ozonetel Website

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