All About Digital Contact Centers Real Time with MK Podcast

This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.

Topic: All About Digital Contact Centers  

Discussion Points  


Key drivers for the digital transformation of contact centers today
Common benefits of deploying a digital contact center for organizations
Key considerations to be kept in mind before investing in a digital contact center for organizations
Key recommendations for deploying self-service without increasing your customer efforts
And more.

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For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com