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CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

CHURN.FM Andrew Michael

    • Zaken en persoonlijke financiën

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

    EP54 | James Mulvany (Podcast.co) - How to resurrect churning customers in a non-pushy way

    EP54 | James Mulvany (Podcast.co) - How to resurrect churning customers in a non-pushy way

    Today on the show we have James Mulvany, founder and CEO of Podcast.co and Radio.co In this episode, we talked about what drives James to keep building new companies in the content and streaming space, why the podcast industry is still full of untapped...

    • 28 min.
    EP53 | Emmanuel Straschnov - Why Bubble’s greatest success can lead to churn and how they’re tackling it

    EP53 | Emmanuel Straschnov - Why Bubble’s greatest success can lead to churn and how they’re tackling it

    Today on the show we have Emmanuel Straschnov, co-founder and co-CEO of Bubble. In this episode, we talked about the rise of no-code tools’ popularity, why Bubble decided to raise funding, and the challenges they face with churn due to the nature of...

    • 35 min.
    EP52 | Nathan Barry - How ConvertKit acquires and keeps loyal customers by focusing on a specific niche

    EP52 | Nathan Barry - How ConvertKit acquires and keeps loyal customers by focusing on a specific niche

    Today on the Churn FM we have Nathan Barry, founder, and CEO of ConvertKit! In this episode, we talked about what drove Nathan to start ConvertKit, how switching to focus on a niche has impacted the company's product strategy and churn rate, and how it...

    • 40 min.
    EP51 | Olga Andrienko - How SEMrush uses gamification to engage users and increase retention

    EP51 | Olga Andrienko - How SEMrush uses gamification to engage users and increase retention

    Today on the Churn.fm, we have Olga Andrienko, Head of Global Marketing at SEMrush.In today's episode, we discussed SEMrush’s rapid growth and how it affected their churn rate, why they decided to switch their focus to customer retention, and how they...

    • 36 min.
    EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

    EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

    Today on Churn.fm, we have Ziv Peled, Chief Customer Officer at AppsFlyerIn today's episode, we discussed how Ziv built AppsFlyer’s customer success team from scratch, how he set the key metrics, and how the team evolved to generate over $100 million in...

    • 40 min.
    EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth

    EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth

    Today on Churn.fm, we have Huw Slater, the Chief Financial Officer at Travelperk!In today's episode, we discussed the importance of looking at cohorts when measuring retention, how Huw goes about measuring a customers' lifetime value, and whether or not...

    • 38 min.

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