13 afleveringen

Clarity in Conversations is about clear dialogues, in the office and at home. Full of practical tips, fascinating science and great guests who know about listening skills, language, non-verbals, mindset, clarity, relationship building and any other things that determine whether your conversations are great, or whether they suck.

Your host is Frank Garten, specialized in how to have clear conversations and in cross-cultural communication. With a PhD in Physics, a background in international management and a fascination for helping people increase their impact, this show is in good hands!

Just tune in to learn about communication in the aviation industry (episode 1), our brain's defensive mechanisms (episode 2), developing your listening skills (episode 3) and the famous "Yes, but..."-response that can instantly kill any conversation (episode 4).

And find me at www.clarityinconversations.nl, where you can sign up to receive regular email updates.

Clarity in Conversations Frank Garten

    • Zaken en persoonlijke financiën
    • 5,0 • 6 beoordelingen

Clarity in Conversations is about clear dialogues, in the office and at home. Full of practical tips, fascinating science and great guests who know about listening skills, language, non-verbals, mindset, clarity, relationship building and any other things that determine whether your conversations are great, or whether they suck.

Your host is Frank Garten, specialized in how to have clear conversations and in cross-cultural communication. With a PhD in Physics, a background in international management and a fascination for helping people increase their impact, this show is in good hands!

Just tune in to learn about communication in the aviation industry (episode 1), our brain's defensive mechanisms (episode 2), developing your listening skills (episode 3) and the famous "Yes, but..."-response that can instantly kill any conversation (episode 4).

And find me at www.clarityinconversations.nl, where you can sign up to receive regular email updates.

    Clear Conversations in Aviation

    Clear Conversations in Aviation

    In the airline industry, clear conversations are vital. One mistake, and people can lose their lives. Pilots learn communication protocols that are strictly reinforced: anything is done to reduce ambiguity and unclarity to an absolute minimum.
    I speak with Dr. Steven Mark Sachs. Dr. Sachs has a doctorate in Education from Nova Southeastern University in Florida, and holds a Masters in Psychology from California State University. He has taught business communication, and was Chair of the Business Department at LA Trade-Technical College. Dr. Sachs also is a certified instructor and pilot by the Federal Aviation Association in the US, and has published many articles about communication in aviation.
    In the airline industry, the specific context dictates the strict rule for communication, and these rules cannot directly be transferred to offices around the work. Nevertheless, there are many lessons we can learn in the business world from the Aviation Industry. These lessons are discussed in this podcast episode. I also speak with Els de Maeijer, researcher Communication and Innovation at Fontys University of Applied Science in The Netherlands, who reflects on each episode and puts these lessons in context. The podcast ends with practical tips to enhance the clarity of your conversations, in the office and at home.

    • 29 min.
    When we get defensive in conversations

    When we get defensive in conversations

    Ever wondered why conversations can unexpectedly go downhill and become unfriendly, toxic encounters instead of productive dialogue? It’s our brain – equipped with survival mechanisms that were built in when we were still hunters and collectors – that responds defensively.
    I speak with Caroline Webb, author of the best-selling book How To Have A Good Day. Caroline worked for 30 years as an economist at the Bank of England, and as a Partner at McKinsey and Company. Today she is an executive coach and speaker and runs her own business. Caroline published her book How To Have a Good Day in 2016. Published in 60 countries and translated into the most common languages in the world, How to Have a Good Day covers insights from economics, behavioural psychology and neuroscience, and translates these into practical advice to improve working life
    In this episode, we speak about what causes defensive responses in the workplace. Simple, innocent events can cause unexpectedly strong reactions in our brain. This response – triggered by the amygdala – comes at the same moment our ‘thinking brain’ goes off-line and is no longer available for rational thinking and dealing with emotions. Especially, we speak about what managers can do to respond more constructively to circumstances that trigger our defenses. Caroline shares some of her most powerful tips and insights.
    Like every week I also speak with Els de Maeijer, researcher Communication and Innovation at Fontys University of Applied Science in The Netherlands, who reflects on each episode and puts the insights in context. The podcast ends with practical tips to enhance the clarity of your conversations, in the office and at home.
    For more information about Caroline Webb's book How To Have A Good Day, check her facebook (http://facebook.com/CarolineWebbAuthor (facebook.com/CarolineWebbAuthor)) or twitter (caroline_webb_) feeds.

    • 34 min.
    Why it's so hard to listen to others

    Why it's so hard to listen to others

    You think you’re a good listener? There’s a high chance you answered this question with some form of ‘Yes’. We all think we are good listeners. A study among 8.000 American professionals revealed that almost everybody thinks their listening skills are better-than-average. Sure.
    In this episode, my guest is Laura Janusik. Laura (Ph.D., M.B.A, CLP) is professor of communication at Rockhurst University, Kansas, Missouri. She works as a trainer, researcher, speaker and business consultant. Laura also used to be chair of the International Listening Association and has published a lot of research and insights internationally. She is a certified listening professional since 2010, and researches all topics related to listening skills in various contexts. Her motto is: “Helping the World to Listen: One Person at a Time...!”.
    In my interview with Laura, we speak about listening skills. And then discover that listening not so much relies on ‘skills’, but that listening is more of a strategy. Something you set out and choose to do deliberately, rather than something you’re just good at or not. So, you may be a very skillful listener, yet hardly ever decide to deliberately use the skill in daily work. Recognise this?
    Laura goes into the different styles of listening, and explains that these particular listening strategies are also the cornerstones of the ECHO instrument for listening (learn more at http://listeningtochange.com/ (http://listeningtochange.com/)). The difference between sensory and cognitive listening is explored, and Laura explains the best strategies we can use to ensure we really listen actively to what others tell us. Also, we will recall what Caroline Webb taught us in the previous episode: when we listen and we hear things that are identified as a threat in our brain, we switch off and go into survival mode. Exit listening.
    Els de Maeijer (Fontys University of Applied Science) reflects on how context-dependent our listening is. The way we listen depends to a large extent on the context we find ourselves in. We end this episode of Clarity in Conversations with 3 concrete and practical tips to improve your listening strategies, in the office and at home.
    For more information about the work of Laura Janusik, go to http://listeningtochange.com/ (http://listeningtochange.com/), or visit her page on LinkedIn: https://www.linkedin.com/in/laurajanusikphd/ (https://www.linkedin.com/in/laurajanusikphd/).

    • 31 min.
    How "Yes, but..." can kill a conversation

    How "Yes, but..." can kill a conversation

    One of the most frustrating things in conversations when you are enthusiastic about something. You do a proposal, and the other person says: “Yes, but…” and then shares his own ideas. It feels like your idea was rejected. In a polite and friendly way, but still… rejected.
    In this episode I speak with Renita Kalhorn. Renita is an executive coach, working with leaders and their teams to perform on top of their game. She is based in New York and Paris and works with top-level companies to strengthen their leadership. She also works with Special Ops and Navy SEAL candidates, strengthening their mental toughness and leadership skills. Renita has an MBA from INSEAD, is a trained concert pianist, speaks fluent Japanese and holds a martial arts black belt.
    I read https://www.linkedin.com/posts/renitakalhorn_leadership-team-communications-activity-6597570129314361345-NKMX (an article) from Renita on the “Yes, but…” response and decided to try to get her on this podcast, as her observations were spot-on. We speak about what happens in our brain when somebody responds with “Yes, but…”, and explore the effect this response has on the other person. More importantly, we explore what alternative responses can be used to be more effective in our conversations, and how improving our listening strategies can be key to build more meaningful interactions with others.
    At the end of the episode I speak with Els de Maeijer, researcher Communication and Innovation at Fontys University of Applied Science in The Netherlands, who reflects on the interview and puts the insights in context. The podcast ends with practical tips to enhance the clarity of your conversations, in the office and at home.
    For more information about Renita Kalhorn, check https://www.renitakalhorn.com/ (her website).

    • 32 min.
    Socratic Dialogues: Conversations that matter

    Socratic Dialogues: Conversations that matter

    Many conversations we have are just casual. A chat at the coffee machine, a gossip about the mistakes of a colleague, an exchange about a customer project with your manager… But some conversations require a bit more attention and depth: difficult dilemma’s, strategic choices that have to be made, or conversations to clarity why we’re doing certain things.
    In this episode I speak with Erik Boers. Erik is a philosopher who helps companies and organizations to have deeper conversations about topics that matter. He owns his own company Het Nieuwe Trivium to facilitate deeper dialogues in organizations, and he educates other professionals in this ‘art’. Erik is a colleague of mine, with whom I work already for many years. His interventions in teams, boardrooms and the public space are very powerful, and in this episode we will learn more about his field of work.
    We will speak about why we find it so difficult to have a good conversation, and why good conversations are an art that requires purposeful attention. Erik will share how he ensures teams are prepared to go in-depth and spend time on so-called Socratic dialogues, while many business professionals will initially be skeptical about anything that costs valuable time. Also, Erik will reflect on dialogues in the public space, to which he switched his attention recently.
    Els de Maeijer, researcher Communication and Innovation at Fontys University of Applied Science in The Netherlands, reflects on the interview with Erik Boers, and gives some further thoughts about the “old school” model of communication (sender-receiver) versus the current view of conversations: meaning only is created in interaction. Like every week, the podcast ends with some practical tips to enhance the Clarity of your Conversations, in the office and at home.
    For more information about Erik Boers, check his https://www.hetnieuwetrivium.nl/index.php?id=173 (company website).

    • 43 min.
    Making Difficult Conversations Less Hard

    Making Difficult Conversations Less Hard

    We often talk about ‘difficult conversations”, but maybe ‘difficult’ is not the right words. When we should speak to a co-worker about a mistake she made. When we want to give our boss some negative feedback. When we need to resolve a conflict with a rather assertive person. In all these situations we feel uncomfortable and for that reason speak about ‘difficult conversations’.
    In this episode I speak with Scott Miller, Executive Vice President of Franklin Covey, and author of the book Management Mess to Leadership Success, 30 challenges to become the leader you would follow. Scott has a 23-year career at Franklin Covey, and studied effective leadership consistently during that time. His book is very clear, to-the-point, outspoken, no-nonsense and practical. Reason enough to invite Scott in Clarity in Conversations to speak about ‘difficult conversations’.
    Scott will give examples of his own “Management Messes” and how he learned from these to become an effective leader. In several role-plays he gives examples of difficult conversations, and the various techniques you can use to make these less difficult. Next to a lot of practical advice, Scott has valuable lessons about promotions into leadership positions, and how we are often insufficiently prepared for such a move.
    I reflect back on the dialogue with Els de Maeijer, researcher Communication and Innovation at Fontys University of Applied Science in The Netherlands. Els reflects on the various role-plays Scott included, and how this left her with many questions she would love to ask Scott. Like every week, the podcast ends with 3 practical tips to enhance the Clarity of your Conversations, in the office and at home.
    For more information about Scott Miller, check the https://www.franklincovey.com/About/executive-team/scottmiller.html (Franklin Covey website). More information about the book Management Mess to Leadership Success can be found https://managementmess.com/ (here).

    • 39 min.

Klantrecensies

5,0 van 5
6 beoordelingen

6 beoordelingen

Jan van Veenendaal ,

Interesting!

A dutch host ‘live-interviewing’ communication experts around the globe, available for free on the web: fascinating (technically as well as content-wise!)

Top-podcasts in Zaken en persoonlijke financiën

Tom Jessen
Aaf Brandt Corstius & Vincent Kouters
Listn.nl
Pim Verlaan / Milou Brand
Dag en Nacht Media
BNR Nieuwsradio