22 afleveringen

Listen to insights on how conversational messaging is changing the way businesses and their customers engage. Join Gupshup CEO Beerud Sheth with an array of guests for conversations about conversations

Conversational Messaging Podcast by Gupshup Beerud Sheth and Srinivas Vijayaraghavan

    • Zaken en persoonlijke financiën

Listen to insights on how conversational messaging is changing the way businesses and their customers engage. Join Gupshup CEO Beerud Sheth with an array of guests for conversations about conversations

    Episode 021: Create relationships and conversations with customers, through compassion

    Episode 021: Create relationships and conversations with customers, through compassion

    In today’s episode of the Conversational Messaging Podcast, we spoke to Nidhi S Mittal, who is the head of marketing at JioSaavn, and Srinivas Vijayaraghavan, who’s the VP of marketing at Gupshup. In this insightful conversation, Nidhi spoke about what drives her love for marketing, and how she approaches communication with consumers. She walked us through the key points of the right communication with your audience, whilst not drowning them in automated emails.Using data to engage custo...

    • 19 min.
    Episode 020: How FloCareer mastered the art of customer experience at scale

    Episode 020: How FloCareer mastered the art of customer experience at scale

    In today’s episode of the Conversational Messaging Podcast, we spoke to Mehul Bhatt, who’s the CEO and cofounder of FloCareer, and Srinivas Vijayaraghavan, who’s the VP of marketing at Gupshup. In this insightful conversation, Mehul walks us through how FloCareer helps businesses secure top-tier talents by working with several stakeholders like the business they are working with, the talent they are interviewing, and the folks who are conducting the interviews.FloCareer is India’s fastes...

    • 18 min.
    Episode 019: How CredR integrates the offline and online user experience seamlessly

    Episode 019: How CredR integrates the offline and online user experience seamlessly

    In today’s episode of the Conversational Messaging Podcast, we spoke to Vitasta Kaul, who’s the director of brand marketing at CredR, and Srinivas Vijayaraghavan, who’s the VP of Marketing at Gupshup.In this insightful conversation, Vitasta walked us through the various ways in which CredR seamlessly integrates their offline shopping experience to their online presence. This helps them CredR is India’s Most Trusted Used Two-Wheeler Consumer Brand that leverages Technology & Processes...

    • 28 min.
    Episode 018: How Tata 1MG uses chatbots to optimize their customer experience

    Episode 018: How Tata 1MG uses chatbots to optimize their customer experience

    In today’s episode of the Conversational Messaging Podcast, we spoke to Priyang Agarwal, who’s the director of brand marketing at Tata 1MG, and Srinivas Vijayaraghavan, who’s the VP of Marketing at Gupshup.In this insightful conversation, Priyang walked us through the various touchpoints in which Tata 1mg connects with their customers, and walks us through exactly how and where to use chatbots to improve the overall customer experience. Tata 1mg is India's leading digital healthcare plat...

    • 32 min.
    Episode 017: How to Create and Manage Complex Chatbot Scenarios

    Episode 017: How to Create and Manage Complex Chatbot Scenarios

    In today’s episode of the Conversational Messaging Podcast, we spoke to Ashish Bajaj, who’s the Head of Marketing at Medibuddy, and Srinivas Vijayaraghavan, who’s the VP of Marketing at Gupshup.In this insightful conversation, Ashish walked us through the comprehensive chatbot flows that his team have to manage at Medibuddy. Medibuddy is India’s largest healthcare platform and they help integrate the entire healthcare lifecycle for their users through their chatbot communications.Managing the...

    • 27 min.
    Episode 016: How to humanize and personalize your chatbot interactions

    Episode 016: How to humanize and personalize your chatbot interactions

    In today’s episode of the Conversational Messaging Podcast, we spoke to Rumi Ambastha, who’s the Director of brand marketing at The Man Company, and Srinivas Vijayaraghavan, who’s the VP of Marketing at Gupshup.In this insightful conversation, Rumi walked us through how her and her team at The Man Company humanize, personalize and optimize their chatbot experience on their website. She let us know exactly how they consistently create new content for their chatbot and interactions for over 100...

    • 22 min.

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