CS No BS Totango

In this episode, Morgan Courtney, Director of Customer Success at Taskrabbit, discusses working from a place of empathy, the methodology behind her recruitment mindset, and the importance of “dogfooding.”

In this episode, Jay Nathan, EVP & Chief Customer Officer at Higher Logic, discusses the proper mindset to scale customer success, the challenges of counting on customer relationships, and his homegrown customer success community, Gain Grow Retain.

In this episode, Eran Ashkenazi, Chief Customer Officer at SentinelOne, discusses the importance of maintaining gratitude for the customer, the challenges of prioritizing customer success within an organization, and the pitfalls of being too scrappy with tools.

Welcome to CS, No BS: Your practical playbook for delivering net revenue retention…the holy grail of customer growth. On this season of the podcast, we’ve talked to some of the brightest minds and key voices in Customer Success. Today we’re bringing you a bonus episode where our recent guests spotlight the biggest BS in CS and share how to overcome it.

In this episode, Kerri Brown, Head of Customer Success Strategy Execution at SAP discusses the importance of staying curious, promoting an internal common language to support changes within an organization, and how leveraging Totango has helped to exceed her customers' expectations.

In this episode of CS No BS, Shona Fenner, Sr. Customer Success Operations Manager at PetDesk discusses shifting from an account management model to customer success, the importance of staying curious, and the secret sauce behind the customer success paradox.