Entry 8: Guest Reviews Are Currency for More Bookings

Chapter 2: Entry 8

“From 6.0 to 9.7: How I revived The Bliss’ reputation with repairs and stellar service.”

In Nadja's words: "Positive guest reviews are currency for attracting more bookings." But how do you build a strong online reputation? Nadja shares the strategies that helped grow The Bliss' reputation—through much-needed maintenance repairs and exceptional guest service.

About this series: Diary of a Hotelier: From Suites to Software.

An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel.

Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business.

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