Hospitality Podcast: LowKey by Oaky

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Hospitality Podcast: LowKey by Oaky podcast

Are you a hotelier, hotel revenue manager or hospitality professional looking to enhance your industry knowledge and expertise? Our hospitality podcast series, LowKey by Oaky, is a perfect place to learn and get inspired by great minds from the hotel industry. Our easy-going sessions will help you stay on top of the latest trends, discover solutions to common challenges and get insight into effective hotel management. This podcast series is brought to you by Oaky, a hyper-personalised hotel upsell software trusted by over 3,000 customers worldwide: http://oaky.com/

  1. 28 AUG.

    The Creative Edge for APAC Hotels | LowKey Podcast (ft. Marjorie Tann) #20

    Luxury travel is booming in the Asia-Pacific region. But how can you stand out from the competition and attract affluent travelers specifically to your hotel? 🌴 Together with Saahil Karkera, VP of Customer Success at Oaky, and Marjorie Tann, Customer Success Manager, we will dive deeper into how getting a creative edge can help you thrive in the competitive market. What you will discover: ✅ How the luxury travel segment has evolved in recent years, and what new trends are emerging ✅ How creative offerings can help you stand out in the competitive APAC luxury travel market ✅ Why personalized and authentic local experiences are important for attracting high-net-worth travelers ✅ How a Revenue Manager can effectively present and convince a General Manager to experiment with creative upselling solutions. ✅ Real-world examples of successful room upgrade offerings and F&B deals.

    25 min

  2. 25 JUL.

    Decoding the Guest Journey | LowKey Hospitality Podcast #19

    Ever wondered how you can decode the guest journey at its best? We have the answers! Join our host Cristina, Head of Marketing, and guest Nada, Key Account Manager at Oaky, for a new, exciting episode of LowKey by Oaky as they dive into the evolving customer journey in hospitality. Learn more about: - How guest expectations have changed over the years and how hotels can adapt to meet these new demands. - Ways to create excitement for guests right from the start of their journey with a hotel. - How account managers can go beyond technical support to significantly enhance the guest experience. - The role of technology in enhancing the guest experience and how to balance tech use with personalised service.

    15 min

  3. 27 JUN.

    The Power of Collaboration | LowKey Hospitality Podcast (ft. Duetto) #18

    Welcome to episode #18 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. Get ready to dive into: How collaboration drives innovation, enhances guest experiences, and builds brand credibility. Identifying current industry challenges and potential areas for collaboration Successful collaborations in the industry and outside, like Pestana Hotels and Cristiano Ronaldo, or Michael Jordan and Nike.  Practical tips on building and maintaining strong partnerships, as well as the key elements for successful collaboration. Exploring the benefits of inclusive collaborations and the risks of exclusivity.

    30 min

  4. 30 MEI

    Optimising Hotel Room Types | LowKey Hospitality Podcast (ft. Q Hotels) #17

    Welcome to episode #17 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. Looking to maximise your hotel room types and cater to a diverse range of guest preferences?  Join us on the latest episode of the LowKey Hospitality Podcast, featuring Gail Peters, Head of Revenue at the Q Hotels Collection, and Allison Chambers, Sales Manager at Oaky, as we delve into strategies for optimising room types to elevate guest experiences and drive profitability. In this episode, we explore: The importance of customisation and personalisation in tailoring room types to varying guest needs. Strategies for hotels to efficiently leverage their room offerings to accommodate various budget ranges and guest preferences. Understanding the key processes involved in optimising room types within a hotel. Maximising revenue through effective pricing strategies for diverse room types while maintaining optimal occupancy rates. Leveraging technology and online platforms to enrich the guest booking journey and boost revenue streams.

    33 min

  5. 30 APR.

    Boost Happiness with Upselling | LowKey Hospitality Podcast (ft. Pillows Hotels) #16

    Join Michiel Bogaert, Revenue and Distribution Manager at Pillows Hotels, and Clement Denarie, Chief Revenue Officer at Oaky, on 30 April at 11:30 AM CET to discover how a strong upselling culture inspires the Pillows Hotels team and how you can effectively implement it at your hotel. Gain valuable insights into: Fundamentals for building a thriving upselling culture at your hotel Strategies Pillows Hotels used from the outset to establish a robust upselling culture and overcome implementation challenges  The hotel's strategies and best practices for seamlessly integrating upselling into hotel operations, enhancing guest experiences, and increasing revenue Innovative methods for motivating teams by using automation at the front desk to elevate team satisfaction and performance.

    28 min

  6. 28 MRT.

    Making the most of overbooking | LowKey Hospitality Podcast (ft. Accor) #15

    Why is overbooking an essential revenue management strategy at hotels? And how to manage it effectively? Discover how Accor approaches it in our upcoming LowKey by Oaky podcast episode featuring Clément Deplanche, Director of Revenue Strategy at Accor. In this episode, we'll explore: ✅ The impact of overbooking on revenue ✅ Handling overbookings while keeping guest satisfaction at the forefront ✅ Developing a strategic approach to overbooking ✅ Leveraging technology to mitigate potential negative impacts ...and much more!

    25 min

  7. 20 FEB.

    Hotel Tech Trends in 2024 | LowKey Hospitality Podcast (ft. Mitel) #14

    Welcome to episode #14 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions. Tune in to discover the 2024 trends shaping the hotel tech industry. Together with Ashley Williams, General Manager at Mitel, we will delve into all the insights to prepare you for the year ahead:  The power of AI: how advanced technology can help with operational efficiencies and guest experience personalisation  How to strike the right balance between AI and human touch Data-driven decisions: how to harness the power of data for your hotel's success Sustainability is key: eco-friendly initiatives are no longer an option but an expectation Smart rooms for smarter experiences

    28 min

  8. 30 JAN.

    Simplifying the Hotel Tech Maze | LowKey Hospitality Podcast (ft. Hospitality 2.0 Consulting) #13

    In this episode, we unravel the intricate web of hotel technology and delve into the complexities that shape the hospitality landscape with Ira Vouk, Industry consultant and Author (Hospitality 2.0 Consulting), and Erik Tengen, CEO and co-founder at Oaky. The hotel tech ecosystem: decoding the intricacies via Ira Vouk's visual diagram.  Is the Property Management System (PMS) still at the heart of it all? The genesis of benchmarking on RevPAR and its meaning. A 30-year horizon for the hotel tech landscape. The evolution towards marketplaces and the pivotal role they play in the future of hotel technology.

    29 min
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Info

Are you a hotelier, hotel revenue manager or hospitality professional looking to enhance your industry knowledge and expertise? Our hospitality podcast series, LowKey by Oaky, is a perfect place to learn and get inspired by great minds from the hotel industry. Our easy-going sessions will help you stay on top of the latest trends, discover solutions to common challenges and get insight into effective hotel management. This podcast series is brought to you by Oaky, a hyper-personalised hotel upsell software trusted by over 3,000 customers worldwide: http://oaky.com/

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