Hospitality Podcast: LowKey by Oaky Oaky

Join Michiel Bogaert, Revenue and Distribution Manager at Pillows Hotels, and Clement Denarie, Chief Revenue Officer at Oaky, on 30 April at 11:30 AM CET to discover how a strong upselling culture inspires the Pillows Hotels team and how you can effectively implement it at your hotel.

Gain valuable insights into:


Fundamentals for building a thriving upselling culture at your hotel


Strategies Pillows Hotels used from the outset to establish a robust upselling culture and overcome implementation challenges 


The hotel's strategies and best practices for seamlessly integrating upselling into hotel operations, enhancing guest experiences, and increasing revenue


Innovative methods for motivating teams by using automation at the front desk to elevate team satisfaction and performance.

Why is overbooking an essential revenue management strategy at hotels? And how to manage it effectively?



Discover how Accor approaches it in our upcoming LowKey by Oaky podcast episode featuring Clément Deplanche, Director of Revenue Strategy at Accor. In this episode, we'll explore:



✅ The impact of overbooking on revenue

✅ Handling overbookings while keeping guest satisfaction at the forefront

✅ Developing a strategic approach to overbooking

✅ Leveraging technology to mitigate potential negative impacts



...and much more!

Welcome to episode #14 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.

Tune in to discover the 2024 trends shaping the hotel tech industry. Together with Ashley Williams, General Manager at Mitel, we will delve into all the insights to prepare you for the year ahead: 


The power of AI: how advanced technology can help with operational efficiencies and guest experience personalisation 


How to strike the right balance between AI and human touch


Data-driven decisions: how to harness the power of data for your hotel's success


Sustainability is key: eco-friendly initiatives are no longer an option but an expectation


Smart rooms for smarter experiences

In this episode, we unravel the intricate web of hotel technology and delve into the complexities that shape the hospitality landscape with Ira Vouk, Industry consultant and Author (Hospitality 2.0 Consulting), and Erik Tengen, CEO and co-founder at Oaky.


The hotel tech ecosystem: decoding the intricacies via Ira Vouk's visual diagram. 


Is the Property Management System (PMS) still at the heart of it all?


The genesis of benchmarking on RevPAR and its meaning.


A 30-year horizon for the hotel tech landscape.


The evolution towards marketplaces and the pivotal role they play in the future of hotel technology.

Welcome to episode #12 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.

In this episode, we uncover the secrets to attracting and retaining top talent in the hospitality industry with Thomas Finn, Managing Director at the Staffing and Recruiting company Edwards & Finn Ltd.


How talents’ priorities have evolved over the years 


What talents look for in a job and the vital role of flexibility


What influences employee loyalty


The  importance of non-monetary benefits in keeping talent engaged and motivated

Welcome to episode #11 of LowKey Hospitality Podcast, our easygoing sessions for hotel professionals where we chat about industry trends, issues and solutions.

In this episode, we're diving into how Millennials and Gen Z are shaping the hospitality world. Renata Komarzinska, General Manager at Nhow Amsterdam RAI, and Fabrizia Sant’Elia, PR & Event Manager at Oaky, are your hosts for this journey. We'll cover:


Why NH decided to create a new brand like Nhow to keep up with the latest trends.


How technology is changing the experiences of Millennials and Gen Z in hotels.


Simple strategies hotels can use to meet the changing needs of these generations.


How to navigate challenges on the way to adapting to generational shifts.