Connecting leaders, inspiring action HotTopics

As service delivery evolves, what does it take to become a service visionary? Watch our Service Visionaries 100 roundtable to hear from industry leaders driving change. Hosted in partnership with IFS, the discussion features: - Sarah Nicastro, VP of Customer Engagement at IFS- Jan Van Veen, Managing Director of moreMomentum - Andy Cachaldora, General Manager of GE Healthcare - Roy Dockery, VP Field Operations of Flock Safety - Malavika Tohani, Research director at Ver...

What's the key to delivering exceptional service in today's fast-paced world? In this roundtable discussion featuring leading service visionaries, Sarah Nicastro of IFS, Jan Van Veen of moreMomentum, Andy Cachaldora of GE Healthcare Digital, Roy Dockery of Flock Safety, and Malavika Tohani of Verdantix. With decades of combined experience driving service innovation, these experts explore the evolving role of technology, data, and culture in delighting customers. We believe in the power o...

Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios!So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your f...

Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios!So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your f...

Welcome to our podcast, 'What is a Service Visionary?'. In this engaging discussion, we're joined by four esteemed judges from the Service Visionary Award panel who generously share their insights and thoughts on what it means to be a 'Service Visionary'. They'll give us a deep dive into the criteria, expectations, and unique qualities that make a Service Visionary, and the intricate nuances of their roles.From transforming customer experiences to driving revolutionary business growth strateg...

What are the key threats facing UK security leaders? Our panel of technology leaders have shed light on the current issues. Watch as industry experts, CISOs and security professionals identify the most pressing cyber threats and explore strategies to mitigate them effectively. In this roundtable debate, the speakers delved into key insights, addressing the following crucial questions: What is the top cyber threat facing UK businesses today and why?With Keme Nzerem moderating this roundta...