26 min.
Meeting The Experience Maker author, Dan Gingiss - Let's Talk About CX Let's Talk About CX
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- Management
I am meeting Dan Gingiss, international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. He has a 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service.
He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and The Experience Maker Show.
We have discussed his encounter with Michael Jordan and why you should "Do Simple Better!".
Enjoy the show!
I am meeting Dan Gingiss, international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. He has a 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service.
He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and The Experience Maker Show.
We have discussed his encounter with Michael Jordan and why you should "Do Simple Better!".
Enjoy the show!
26 min.