Practice Growth HQ Angus Pryor

Episode Summary: In this episode of Practice Growth HQ, I speak with Andrew Deane about maximising the value of your healthcare real estate.
 
Andrew Deane has been a leader in medical, allied health, and retail property for over three decades. He specialises in developing, leasing, and managing properties to help medical professionals and investors across Australia maximise their assets for long-term success.
 
In this episode, Andrew shares his top tips for avoiding headaches and maximising your ROI. Whether you’re renting or owning your practice space, Andrew’s insights will help you turn your property into a profitable asset.
 
If you're ready to take your real estate game to the next level, you can’t miss this episode!
 
What you’ll learn: 
 
(01:01) Andrew’s deep dive into property management.
(03:18) Why owning your practice space is a total game-changer.
(05:34) How to get the most ROI from your healthcare real estate.
(07:29) The ups and downs of multi-tenant properties.
(12:26) Common headaches when outsourcing property management.
(14:49) Breaking down strata in commercial properties.
(16:28) Key lease elements you can't ignore.
(19:22) Should you self-manage or outsource?
(22:00) Why smart money and planning matter in property management.
(27:12) Steps to becoming your own landlord.
(29:32) What returns to expect from investing in healthcare real estate.
Plus loads more! 
 
Links and Resources:  Website: https://healthspaceproperty.com.au/ 
 

Episode Summary: In this episode of Practice Growth HQ, I chat with Dr. Jeffrey Kestenberg about the secrets to building a comprehensive dental practice that patients love. 
Dr. Kestenberg is a seasoned dentist, specialising in prosthodontics, micro-dentistry and laser dentistry. He is passionate about teaching and mentoring the next generation of dentists.
In this episode, Dr. Kestenberg shares the importance of creating a welcoming and stylish practice, tips for growing your clinic and why keeping your team happy is absolutely essential.
If you're ready to learn how to make your dental practice stand out and thrive, you can’t miss this episode!
 
What you’ll learn: 
 
(05:47) The importance of hiring staff early to create room for growth. 
(07:03) From planning to action: the steps you need to expand your business. 
(08: 46) How to create a friendly, community-like vibe in your practice
(10:47) What to avoid if you want to have a cohesive team. 
(11:56) The role of training and delegation in running a smooth clinic
(16:10) Dr Kestenberg shares the story behind his practice’s unique look and feel. 
(21:21) The strategy that will turn your practice into a one-stop shop for dental care. 
(23:12) Challenges with introducing new dental technologies to patients and how to overcome them. 
(27:23) Discover the one advice for young dentists on building a successful practice
Plus loads more! 
Links and Resources:  Website: https://www.coburgdentalgroup.com.au/ 

Episode Summary: In this episode of Practice Growth HQ, I speak with Wade Thomas about easy and strategic ways to boost your revenue.
 
Wade has over 20 years of experience in guiding leaders to foster high-performance teams. He is the CEO of Aim to Win and has shaped his approach around creating cultures that drive success and business growth.
 
In this episode, Wade shares practical tips on reactivating former clients, leveraging educational content, forming strategic partnerships and building a culture of compassion and empathy to drive business growth.
 
If you're ready to implement effective strategies to boost your revenue, you can’t afford to miss this episode!
 
What you’ll learn: 
 
(03:31) Why having a strategic plan is key for growing revenue
(04:11) Top profit drivers in healthcare and how to use them to double your business
(05:46) How to reactivate former clients by sharing educational content. 
(08:00) The strategy that will keep you top of mind for clients. 
(10:12) Good vs Best: why it’s okay to be the former in your field.  
(12:21) How to attract new customers by forming strategic partnerships. 
(13:41) Discover how to turn partners into the perfect referral sources.
(16:50) Finding creative ways to offer your products to customers. 
(17:52) How bundling services can boost your revenue. 
(22:04) The importance of a positive culture in business growth
(26:45) Empathy and why it’s not just for your employees. 
Plus loads more! 
 
Links and Resources:  Website: https://aimtowinllc.com/ 
Book: From the Heart: Achieving Epic Results through Building a Heart-Based Culture of Compassion and Empathy
 

Episode Summary:  
In this episode of Practice Growth HQ, I speak with Avi Kumar about essential baseline marketing strategies for healthcare professionals.
 
Avi is the founder and CEO of KUWARE Inc. He grows businesses through organic and paid media, debunking marketing myths with a no-nonsense, data-driven approach.
 
In this episode, Avi discusses how to manage online reviews, optimise your website and effectively use Google Business Profile to enhance your practice’s visibility. 
 
If you're ready to improve your healthcare marketing, you can’t afford to miss this episode!
 
What you’ll learn: 
(01:27) Avi shares his journey growing up in India and moving to Austin to study Engineering and Business. 
(05:52) Why the growing competition in the healthcare field should make you think twice about your baseline marketing. 
(07:21) How social media has drastically changed the way your practice can be impacted by negative reviews.
(10:29) The tricky nature of medical procedures and how they can lead to bad reviews. 
(11:41) The strategy that will help you turn bad reviews into gold.
(13:45) The Do’s and Don'ts of making your website irresistible to patients. 
(17:18) The trick to making medical jargon crystal clear.
(19:42) Discover how videos can improve patient experience. 
(24:40) Why updating your Google Business Profile (GBP) can skyrocket your practice.
(26:23) The 48-point checklist that will help you optimise your GBP. 
Plus loads more!
 
Links and Resources:  Email: avi@kuware.com 
Website: https://kuware.com/  

Episode Summary:
 
In this episode of Practice Growth HQ, I dive into a surprising issue that could be severely killing your practice's growth: your telephone.
 
While many healthcare professionals spend a lot of money in marketing and technology, the simple act of answering phone calls is often overlooked, leading to significant missed opportunities. 
 
If you’re interested in knowing what practical steps you can take to avoid falling into this trap, don’t skip this episode! 
 
What you’ll learn:
(00:29) The amazing value of virtual assistants in providing support to businesses. 
(01:54) Your practice telephone and why it’s the medical device that’s secretly killing your practice. 
(03:09) Why missing phone calls in your practice are wasting marketing dollars.
(04:43) The shocking real-world data on missed calls in healthcare practices.
(06:54) How letting the phone ring undermines all the work your marketing team is doing. 
(08:34) The unbelievable number of appointments your practice is losing every year to missed calls. 
(08:50) What to ask your phone service provider for to avoid falling into the trap of missed calls. 
(09:39) Why your dedicated reception staff are not to blame. It’s a common but overlooked practice killer!  

 (10:00) Why you should consider offshore help to manage overflow calls.
(10:56) What your data of unmissed calls reveal about your practice. 
Plus loads more!
 
Links and Resources:
Website: https://www.anguspryor.com

Episode Summary:


In this short episode of Practice Growth HQ, I talk about the four stages of a patient’s journey and how you can succeed at each step to help your practice run smoothly.
 
In today’s competitive market, keeping patients is harder than ever with so many options available, which is why it's important to have processes that help you retain and attract new patients.
 
If you’re interested in learning how to grow your practice by mastering the four stages of the patient journey, then you won’t want to miss this episode!
 
What You’ll Learn:
 
(01:11) The four stages of a patient’s journey into a practice. 
(02:15) The importance of tracking new patient numbers and enhancing marketing efforts due to increased competition.
(03:45) Why having a well-choreographed patient experience is a must if you want to stand out from the competition 
(05:40) The strategy that will keep your rebooking rates high. 
(06:50) Understand how collecting feedback from clients who leave can improve practice processes.
(08:20) How to assess your practice across the four stages to identify and address the weakest link.
(09:10) Amplifying your marketing efforts if your biggest concern is with new patient numbers. 
(09:58) The rule of thumb when it comes to how much you should be spending on your marketing
(10:40) What you can do better if your recall system isn’t working 
(11:08) How these four stages, when executed well, can help you grow your practice on autopilot. 
Plus loads more!
 
Links and Resources:   
Website: https://www.anguspryor.com