RO-AR.com : Numbers, Nuances & Observations ROStrategy

Fred Stacey, CEO of Cloud Tech Gurus, discussed the dynamic evolution of technology in contact centers, focusing on the shift towards cloud computing and artificial intelligence (AI). He emphasises the broader implications of these technological advances on business operations, workforce dynamics, and economic strategies in a rapidly changing global environment.Find more at https://www.ro-ar.com

David Marr discusses the evolving role of artificial intelligence (AI), particularly large language models, in society and industry. This interview highlights AI's transition from a niche interest to a pervasive topic, exploring its impact on jobs and societal changes, the waning novelty, and the shift towards finding substantial, impactful applications.More here -> https://www.ro-ar.com/artificially-speaking/

Kevin Prone from FourNet, together with Kevin Still, discusses the escalating threats in cybersecurity, highlighting the rapid advancement and sophistication of cyber-attacks, especially in light of recent events like the COVID-19 pandemic which accelerated digital transformation. They discuss the challenges of ensuring digital security in this fast-evolving landscape, including the implications for both corporations and consumers, the importance of multi-factor authentication, governan...

In this conversation with Andrew Duncan, CEO of SOAR, a platform supporting credit unions and CDFIs, we discuss insights into the evolving landscape of credit unions in the wake of the cost of living crisis and technological advancements.Andrew highlights the shift in borrowing purposes towards essential needs, the challenge of technology adoption, the significance of community bonds, and the potential growth of the credit union sector through technological innovation and consolidation.Find m...

In this conversation with Russell Hamblin-Boone, CEO of the Civil Enforcement Association, we discuss some of the innovations that have been reshaping the sector, highlighting significant regulatory changes, the introduction of the Enforcement Conduct Board, and the nuanced approaches to debt collection in a post-pandemic society. The conversation sheds light on the complexities of modern enforcement practices, the impact of technology, and the evolving relationship between enforcement a...

In this conversation with Deborah Bulcock, an executive coach, we discuss her insights on transitioning from corporate life to running her own coaching business since 2018. She discussed the challenges of balancing marketing, sales, and client work, emphasizing the importance of networking and finding effective business development strategies.Reflecting on her work we also discuss covered stress, burnout, and the impacts of remote working. An advocate for self-awareness, incremental chan...