S03E07: Moritz Klussmann | Customer Alliance techtalk.travel

We went to Berlin to talk with Moritz Klussmann, CEO and Co-Founder of Customer Alliance. 


Celebrating their 10 year anniversary, Moritz tells us about his journey starting a company right out of university, lessons learned and challenges faced. 


Today with over 7000 customers worldwide, Customer Alliance provide Online Reputation Management & Customer Experience Management tools for their customers. Helping them provide engaging experiences at all stages of their own customers' journey, collecting feedback and improve their business.


Chapters


00:28 - Background


03:59 - Challenges


05:35 - Customer Journey


07:17 - Voice Technology & Chat Bots


10:01 - Today's Smart Hotelier


14:47 - Online Reputation


15:35 - Today's Technology Gaps


18:49 - Personal Travel Expectations


This podcast is also available on Spotify and Apple Podcasts.


You prefer to watch the Interview? Watch the video version here.