46 min
The secret power of empathy at work / Emma Jefferies / Episode #120 Service Design Show
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Have you heard about Workplace Empathy? It’s a powerful movement championed by dr. Emma Jefferies.
The idea is that too often we leave ourselves at the (remote) door when we put our professional hats on.
This is a recipe for a lot of nasty things like work related stress and burnouts.
The antidote to this might be closer than you think.
What would happen when you employ the same levels of empathy towards the people you work with as you do towards the end-users in your projects?
According to Emma this increases productivity, engagement and overall well-being.
But there’s a challenge…
Showing empathy means that you need to slow down and listen. Truly listen to the people around you.
When you work in an environment where everything is driven by deadlines slowing down requires a lot of courage.
In this conversation Emma shares some inspiring stories of how Workplace Empathy has transformed teams and what potential it holds for you.
After this episode you’ll know how to take the first steps to get this movement started within your organisations. Even there currently seems little time or acceptance for it!
--- [ GUIDE ] ---
00:00 Welcome to episode 120
03:00 Who is Emma
04:00 60 second rapid fire
05:35 It started in Brazil
08:50 Impacting well-being
10:45 Humanizing organisations
14:00 Getting rid of Us and Them
20:45 Finding the space to listen
27:30 The limits of empathy
34:00 The influence of environment
36:00 Which skills matter
41:30 What's next
44:00 Episode summary
44:45 Get in touch with Emma
45:30 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/emmajefferies/
* http://dremmajefferies.com/
* Design Transitions (book) - https://amzn.to/2N33Rz7
* Black Fatigue (book) - https://amzn.to/2NL1iSj
* IBM 3.0 - https://www.ibm.com/blogs/services/2020/09/16/make-human-experience-your-organizational-compass/
* Nonviolent Communication Language (book) - https://amzn.to/3dVgA1B
* Compassion based living - https://www.mindfulnessassociation.net/weekly-challenge/compassion-based-living-course/
* https://gestaltcentre.org.uk/course/group-facilitation-programme/
* Servant leadership course - https://www.greenleaf.org/academy/
--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.
https://servicedesignshow.com/free-course
Have you heard about Workplace Empathy? It’s a powerful movement championed by dr. Emma Jefferies.
The idea is that too often we leave ourselves at the (remote) door when we put our professional hats on.
This is a recipe for a lot of nasty things like work related stress and burnouts.
The antidote to this might be closer than you think.
What would happen when you employ the same levels of empathy towards the people you work with as you do towards the end-users in your projects?
According to Emma this increases productivity, engagement and overall well-being.
But there’s a challenge…
Showing empathy means that you need to slow down and listen. Truly listen to the people around you.
When you work in an environment where everything is driven by deadlines slowing down requires a lot of courage.
In this conversation Emma shares some inspiring stories of how Workplace Empathy has transformed teams and what potential it holds for you.
After this episode you’ll know how to take the first steps to get this movement started within your organisations. Even there currently seems little time or acceptance for it!
--- [ GUIDE ] ---
00:00 Welcome to episode 120
03:00 Who is Emma
04:00 60 second rapid fire
05:35 It started in Brazil
08:50 Impacting well-being
10:45 Humanizing organisations
14:00 Getting rid of Us and Them
20:45 Finding the space to listen
27:30 The limits of empathy
34:00 The influence of environment
36:00 Which skills matter
41:30 What's next
44:00 Episode summary
44:45 Get in touch with Emma
45:30 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/emmajefferies/
* http://dremmajefferies.com/
* Design Transitions (book) - https://amzn.to/2N33Rz7
* Black Fatigue (book) - https://amzn.to/2NL1iSj
* IBM 3.0 - https://www.ibm.com/blogs/services/2020/09/16/make-human-experience-your-organizational-compass/
* Nonviolent Communication Language (book) - https://amzn.to/3dVgA1B
* Compassion based living - https://www.mindfulnessassociation.net/weekly-challenge/compassion-based-living-course/
* https://gestaltcentre.org.uk/course/group-facilitation-programme/
* Servant leadership course - https://www.greenleaf.org/academy/
--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.
https://servicedesignshow.com/free-course
46 min