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Welcome to The inSide Scoop on Customer Success, brought to you by inSided. The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could possibly want to know about online communities. inSided builds customer success community platforms that drive customer engagement, product feedback and ideation and customer self service. www.insided.com

The inSide Scoop on Customer Success inSided

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Welcome to The inSide Scoop on Customer Success, brought to you by inSided. The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could possibly want to know about online communities. inSided builds customer success community platforms that drive customer engagement, product feedback and ideation and customer self service. www.insided.com

    Data-Driven Customer Success Teams

    Data-Driven Customer Success Teams

    In Episode 13 of The inSide Scoop on Customer Success, we tackle a very important topic: Data Driven Customer Success Teams. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Pat Phelan, Chief Customer Officer at GoCardless.

    • 51 min.
    Creating a Customer Success Community with Kristi Faltorusso

    Creating a Customer Success Community with Kristi Faltorusso

    In Episode 12 of The inSide Scoop on Customer Success, we tackle a very important topic: How to start a simple Customer Success Community. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Kristi Faltorusso, VP of Customer Success at ClientSuccess and a founder of CS Real Simple.
    Starting a community doesn’t need to be complicated, but how do you go about starting a successful community? What are the do’s and don’ts? CS legend Kristi Faltorusso has a unique approach and on today's episode, she shares her secrets, learnings, and mistakes when creating her own community, CS Real Simple.

    • 46 min.
    The Overnight Community Success Plan

    The Overnight Community Success Plan

    Welcome to episode 11 of the inSide Scoop on Customer Success.


    Grab a coffee, sit back, and join us as we chat to Jeff Breunsbach, Director of Customer Experience at Higher Logic and founder of  Gain Grow Retain.
    Communities take a lot of work and they're not an overnight success, but what does it take to build a successful community? On today’s episode of The inSide Scoop on Customer Success, Jeff will walk us through his Success plan and how they grew the Gain Grow Retain community to 5000 members – and continue to grow.

    • 40 min.
    Gainsight and Gong on how to better understand customer conversations

    Gainsight and Gong on how to better understand customer conversations

    Welcome to episode 10 of the inSide Scoop on Customer Success.Grab a coffee, sit back, and join us as we chat to Steve Sanchez, a VP of Customer Success at Gong, and Adam Joseph, a Head of Customer Success at Gainsight.

    • 43 min.
    Your CS team is at risk of becoming the "everything department"

    Your CS team is at risk of becoming the "everything department"

    Grab a coffee, sit back, and join us as we chat to Rav Dhaliwal and discuss his view about CS constantly being at risk of becoming the ‘everything department’.

    • 42 min.
    Product Ideation & Community: Shootproof's Match Made in Heaven

    Product Ideation & Community: Shootproof's Match Made in Heaven

    We speak to VP, Customer Success at Shootproof James Scott to learn how they've combined Product Feedback and Ideation with their new user community.

    • 43 min.

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