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The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.

The MSDW Podcast MSDynamicsWorld.com

    • Zaken en persoonlijke financiën

The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.

    Sven Noomen on building a business around the Microsoft Power Platform

    Sven Noomen on building a business around the Microsoft Power Platform

    While the Microsoft Power Platform is seemingly everywhere in the Dynamics ecosystem, not all Dynamics ERP partner teams can deliver these cloud services yet as part of customer solutions, especially in the SMB space. 
    Sven Noomen, founder of Process4People, joins us to talk about his work to build a consulting, advisory, and training business focused on Power Platform services in the Dynamics NAV and Dynamics 365 Business Central ecosystem. He and his team have developed their own reusable IP, along with providing Power Platform services, training partners, and even working with Microsoft at times.
    As Sven explains in this episode, deploying Power Platform requires a unique focus and skill set, and many Dynamics partner, especially those serving the SMB market, do not yet have enough expertise to properly guide their clients on all the options.
    Show Notes:
    1:30 - About Sven and his work 4:00 - How far has Power Platform progressed alongside Business Central? 7:30 - Are there two visions for the future of Business Central solutions? 12:00 - Is there room for businesses to build on Power Platform using NAV APIs as a backend source? 15:00 - Why ISVs need more IP protection with Power Platform 18:00 - Why customers opt for Power Platform as a low-code platform 21:00 - What's it like running a consultancy offering Power Platform-related services? 26:00 - Will a significant subset of Dynamics ERP users eventually become primarily PowerApps users? 30:00 - Advice for traditional NAV/BC VARs to adapt for the future 34:45 - How will Power Automate's addition of RPA capabilities impact assessments of legacy ERP

    • 42 min.
    MSDW Podcast: MVP Mariano Gomez on the importance for Power Platform for Dynamics GP

    MSDW Podcast: MVP Mariano Gomez on the importance for Power Platform for Dynamics GP

    Mariano Gomez is a Microsoft Dynamics GP expert, but he has also been focusing on the Power Platform for some time – not only learning for his own work but creating walkthroughs, demos, and presentations for the community. And he is often able to tie those Power Platform findings back to GP, as he is doing in a new three-part video series on Power Automate and its new (still in preview) UI flows tool.
    On this episode, Mariano discusses his findings from working on a range of Power Platform scenarios, how it impacts his day job as director of technology services at Mekorma, and the implications of these new tools on ownership of older ERPs.
    Show Notes 2:00 – Ways the GP community can make use of Power Platform 3:30 – What to be caution about with preview products from Microsoft 6:00 – Breaking down Power Automate use cases into practical steps 9:00 – Looking at the business user's perspective on Power Platform 11:00 – How to talk to both developers and business users 13:00 – How could the desktop automation aspect of Power Automate and other RPA solutions change the outlook of GP solution owners for technical modernization? 17:30 – Why it is valuable to show customers more than one way to use Power Platform to achieve similar automation goals. 22:45 – Why GP users might find Power Automate a better option than GP macros for automating repetitive activities. 26:00 – Will Power Platform serve as a preferred area of investment for GP customers over ERP upgrade or migration? 31:00 – How Mekorma is incorporating elements of the Power Platform into their product development and internal operations. 37:30 – What Mariano would like to see improved next in the Power Platform 39:00 – Why Teams is so important to the future of business applications

    • 48 min.
    MSDW Marketer's Corner, Episode 8: Digging into the Dynamics marketing research study

    MSDW Marketer's Corner, Episode 8: Digging into the Dynamics marketing research study

    On this episode, our resident online marketing expert Marilou Barsam chats with Marleen De Winter, director of marketing at Integrity Data. They are looking at the recently revealed findings of the 2019 MSDW marketing research study, and Marleen explains how some of those results and trends relate to her teams' efforts and observations in the Dynamics ecosystem.
    One such finding points to a notable shift in what Dynamics users expect when they land on ISV websites. Comments from users indicate that as part of their online search and buy process, they are looking for specific information on pricing, more demos and trials, and overall , a clearer roadmap to the right sales contact at your company.
    Marleen shares with us how their company has addressed  some of these issues. As part of our conversation she discusses how their company undertook a comprehensive home page design with drop-downs and trails pointing to separate product suites, produced demo videos by product specific sales people, added ROI calculators and customer testimonials, and highlighted a strong "Call to Action" to actually bring the user to the appropriate sales contact
    Tune in to hear how these changes have improved Integrity Data's online close ratio and get specific tips for your own website.

    • 13 min.
    Microsoft Dynamics AX to 365 upgrade journeys, Part 12 – More ISV perspective

    Microsoft Dynamics AX to 365 upgrade journeys, Part 12 – More ISV perspective

    Microsoft ISVs that have invested in upgrading  their solutions from Dynamics AX to Dynamics 365 for Finance and Operations (D365FO) are working with a mix of cloud customers today – some that have upgraded (or re-implemented) and others that are new to the product.
    On this episode of our AX to D365FO Upgrade Journeys series, To-Increase CEO Luciano Cunha discusses how his company, a longtime Microsoft ISV, has made investments over several years and across different departments and business practice areas to meet the needs of the D365FO market. While D365FO seems to be hitting its stride in terms of stability and maturity, ERP competition remains fierce, and buyers are still stuck with consequential decisions throughout the purchase, implementation, and post-deployment phases of D365FO solution ownership.
    Show Notes 1:30 - Luciano's history at To-Increase and rising to his latest role as CEO 4:45 – The impact on an AX or D365FO customer of working with multiple ISVs 6:00 – Upgrading an AX ISV solution to D365FO vs re-implementing it 9:15 – How many of an ISV's AX customers have moved to D365FO so far? 10:45 – Should SMB customers consider moving to AX 2012 before D365FO? 14:00 – The enterprise AX customer's perspective on waiting at AX 2012 R3 or not 17:15 – Is the D365FO platform stabilizing for customers? 21:30 – Why some organizations are back to an approach that brings in line of business applications rather than a monolithic system 26:00 – Adapting to the OneVersion release approach and how it has stabilized 33:00 – How ISVs can be proactive on customer service and product management on D365FO 39:00 – How to make ERP interfaces more enjoyable to use. 41:00 – The challenges to partners related to D365FO's growth 48:00 – The outlook on Microsoft's ISV Connect program since its launch, and what the ideal outcome will look like 52:30 – How should customers evaluate ISVs?

    • 57 min.
    What are Microsoft partners discussing with Dynamics NAV clients today?

    What are Microsoft partners discussing with Dynamics NAV clients today?

    This episode of the MSDW Podcast is sponsored by Nomad eCommerce.
    Ramin Marghi of Catapult ERP wrote recently about the challenges of on-premises ERP today, and why Dynamics 365 Business Central in the public cloud addresses those challenges – if not directly, then through a change of approach that will help set organizations on a new course for the future.
    On this episode of the podcast, Ramin discusses some of the issues that define today's SMB ERP climate in the Microsoft channel. You can't discuss this topic without examining the history of Dynamics NAV and what the product's evolution has done to move organizations forward (or not) over the years. Broadening the outlook even further is the accelerating pace at which Microsoft has prioritized ERP-adjacent technology like the Power Platform tools. Those advances may be even more interesting to an owner of a legacy ERP, Ramin believes, as those peripheral capabilities could offer a more realistic way to bring improvements to an organization's processes and data than an ERP upgrade.
    Show Notes 1:00 – Making the professional transition from accounting to ERP delivery 2:30 – Why is now the time to shift focus to Business Central in the cloud 5:30 – What risks does a company face when they have been "living with" an on-prem ERP for too long? 7:30 – How do clients react to the cloud-first argument today? 8:45 – How to explain the tension between cloud skeptics and cloud progressives 10:30 – Is it a partner's role to build excitement about Business Central to an on-prem ERP client? 15:00 – Companies who could choose either a lower mid-market solution like BC or an upper-mid to enterprise solution like D365 Finance and Operations 17:00 – The long-term promise of the Common Data Model as it relates to ERP 20:00 – NAV vs BC parity, and why it's not always the right argument 21:30 – What else in the Microsoft cloud is worth paying attention to? 24:00 – Why NAV customers are paying attention to Power Platform, even if they're not ready to upgrade. 25:00 – What else can an organization do to invest for the future other than upgrading their ERP? 31:00 – When should you develop an extension for Business Central vs a Power Platform-based solution? 34:30 – Why great Power Platform demos and working solutions are gold for partners on the front lines of the channel. 36:00 – Mix of new and upgrading Business Central customers

    • 42 min.
    Microsoft Dynamics AX to 365 upgrade journeys, Part 11 - A cloud skeptic

    Microsoft Dynamics AX to 365 upgrade journeys, Part 11 - A cloud skeptic

    Priefert Manufacturing is a Microsoft Dynamics AX customer that operates in a rural location in the US that still loses internet connectivity to the outside world from time to time. The company maintains its own data center and IT expertise, ensuring that its critical systems are never lost due to failures beyond its control, like when all three of its ISPs fail at the same time.
    Darren Goebel, VP of Technology at Priefert, joins our upgrade podcast series to share his experience looking into the company's path forward from Dynamics AX 2009 to something new. While Dynamics 365 for Finance and Operations would seem to be the obvious choice, Goebel explained that, after lengthy discussions with Microsoft, his team is nearing the conclusion that the company will likely migrate to another vendor.
    He speaks frankly about his observations, research, and skepticism about moving to the public cloud. He recounts conversations with Microsoft representative and he explains why he most likely does not see Microsoft's ERP priorities as the best match for his organization's future plans.
    Show Notes 2:30 – Priefert's history with Microsoft Dynamics, and how the company's evolution has impacted its ERP usage. 7:00 – challenges of transitioning the business model to process manufacturing 15:30 – Assessing capabilities and cost of moving to D365FO – why stay on maintenance for an out of support product, and what the cost comparison looks like 19:30 – How their license transition to D365FO might look. 20:30 – Using AX on forklifts, kiosks, and other devices, and what it means for a cloud vs hybrid vs on-prem architecture for a business in a rural location that loses its internet connection. 23:15 – Conversation with Microsoft reps about assessing total cost of ownership 26:30 – What Priefert was told about hybrid D365FO, and why they can't afford manufacturing to lose connectivity for an hour. 36:30 – Considering alternatives like private cloud or other ERP vendors 39:30 – Recounting support calls to Microsoft – two in the last ten years. 44:00 – How other vendors compare to D365FO for Priefert's needs 45:45 – Is D365FO an ERP product or a development platform? And what is reasonable for customers to expect from Microsoft in weighing cloud vs on-prem? 51:30 – How another ERP vendor's on-prem to cloud mix compares to Microsoft's 53:30 – What does the next year hold for Priefert's ERP plans?

    • 56 min.

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