222 episodes

A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.

A Server's Journey Rocky DeStefano

    • Management

A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.

    Get Your Ship Together with Captain Mike Abrashoff - Part 2 of 2

    Get Your Ship Together with Captain Mike Abrashoff - Part 2 of 2

    In this two part episode we talk with Captain Michael Abrashoff on how he did the unthinkable and turned his ship around.  As the new Commander of the USS Benfold, the challenges he faced were staggering, with low morale and the highest turnover rate in...

    • 36 min
    Get Your Ship Together with Captain Mike Abrashoff - Part 1 of 2

    Get Your Ship Together with Captain Mike Abrashoff - Part 1 of 2

    In this two part episode we talk with Captain Michael Abrashoff on how he did the unthinkable and turned his ship around. As the new Commander of the USS Benfold, the challenges he faced were staggering, with low morale and the highest turnover rate in the Navy. Few thought the ship could improve. Yet 12 months later it was ranked #1 in performance -- using the same crew. Rocky and Mike discuss how to create a positive work environment with your team, especially when entering conditions where a negative precedent has been set. We learn how Mike quickly gained the trust of his crew members through servant leadership.

    • 24 min
    The 10 Commandments of Leadership - Part 2 of 2

    The 10 Commandments of Leadership - Part 2 of 2

    This is the second half of "The 10 Commandments of Leadership" episode featuring our host Rocky Destefano and a new addition to the team: Gabby Seeley.  Gabby is a new business owner offering social media management, graphic design, photography and more...

    • 44 min
    How To Cultivate Leaders Instead of Followers - Part 3 of 3

    How To Cultivate Leaders Instead of Followers - Part 3 of 3

    In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation.  We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob...

    • 27 min
    How to Cultivate Leaders Instead of Followers - Part 2 of 3

    How to Cultivate Leaders Instead of Followers - Part 2 of 3

    In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation.  We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob...

    • 32 min
    How to Cultivate Leaders Instead of Followers - Part 1 of 3

    How to Cultivate Leaders Instead of Followers - Part 1 of 3

    In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation.  We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob...

    • 42 min

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