Behind the Scenes of BattlBox's "Out of the Box" Retention Success w. John Roman | Retention Nation Podcast Retention Nation

On this Retention Nation podcast episode, we dive into the world of eCommerce and customer loyalty with John Roman, CEO of BattlBrands and BattlBox. Discover how John's innovative strategies, including golden tickets and World War II tanks, have shaped customer retention at BattlBox. Learn about measuring ROI on retention initiatives and navigating post-pandemic customer loyalty trends. Explore the power of community building in retaining customers and the role of brand partnerships in enhancing loyalty. John also shares insights into BattlBox's subscription tiers' retention rates and their customer retention roadmap. Tune in for an inside look at BattlBox's journey and strategies for building lasting customer relationships.