Consumers and Members- Unified Needs, Diverse Motivators BIGcast

More highlights from the Government Affairs Conference: Filene Research Institute’s Taylor Nelms shares new research revealing credit union members’ segmented needs and desires, and Glia’s Paul Sheets on his firm’s fresh take on “Contact Center as a Service.” Also, first impressions of the EU’s new AI Act.
 
Links related to this episode:
 
Registration for Filene’s Thursday April 4 webinar: https://www.filene.org/events/member-voice-unleashed-national-insights-dashboard-demo-preview 
Filene’s Member Voice initiative: https://www.filene.org/programs-services/advisory-services/member-voice 
Glia’s Unified Interaction Management model: https://www.glia.com/ 
The MIT Technology Review’s take on the EU’s new AI Act: https://www.technologyreview.com/2024/03/19/1089919/the-ai-act-is-done-heres-what-will-and-wont-change/ 
Our January episode where John Best suggests blockchain as an AI “watermarking” solution: https://www.big-fintech.com/Media?p=has-blockchain-found-a-problem-for-its-solution 
 
Join us for our next CU Town Hall on Wednesday March 20 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required:  https://www.cutownhall.com/  
 
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