41 min
CUSTOMER JOURNEY PT 4 - DEPARTURE Inspiring Salon Professionals
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- Karriere
In this episode we continue the series on Customer Journey and look at departure and how that flows for your client.
Checking in with them on their happy level at the end of their serviceAftercare and homecare with professional recommendationsRebooking and payment with simplicity and easeValuing their visit and asking for feedback
These elements are major factors in the experience they take away with them and will be part of what makes them want to reconnect.
Hosted on Acast. See acast.com/privacy for more information.
In this episode we continue the series on Customer Journey and look at departure and how that flows for your client.
Checking in with them on their happy level at the end of their serviceAftercare and homecare with professional recommendationsRebooking and payment with simplicity and easeValuing their visit and asking for feedback
These elements are major factors in the experience they take away with them and will be part of what makes them want to reconnect.
Hosted on Acast. See acast.com/privacy for more information.
41 min