The CXPod Merete Medle &Joanna Carr

Katja Olilla has over 20 years of experience in B2B branding, communications and marketing. Currently she is the V of Group marketing and communications at Ahlstrom, where she is also responsible for establishing their NPS program, gaining actionable insight to operationalize improvements for their customers. Listen in to Katja giving us her take on our 13 question challenge, while we paralelly discover at least two rabbit holes, get excited about sustainability and the connection between brand and CX! Enjoy!



And if you want to follow or connect with Katja you find her here: https://www.linkedin.com/in/katja-ollila-b7a8382/

What does harmony have to do with Customer and Human experience? We asked Olga Potaptseva, CX consultant and CEO at European Customer Consultancy (ECC), our 13 questions and once again we got new perspectives to them. Do not miss out on this educational episode, and also check out Olgas Linkedin and last but not least: CX panda!



You will find Olga here: https://www.linkedin.com/in/olga-potaptseva/

and CX Panda here: https://cx-panda.com/

Melanie is the Global Partnership Leader at Kantar X Qualtrics, she is part of the Kantar CX Leadership Team and same as The CXPod's host Merete, Melanie is also a twin mum! This, and her quite different take on our 13 question challenge has made her an excellent guest at our podcast - enjoy this episode filled with laughter and great shopping tips too!

PS: As we struggled a bit with delayed sound in this episode, we seem to interrupt eachother even more than usual. Hope you can bear with us :D



You can find and reach out to Melanie here:

https://www.linkedin.com/in/melanie-wright-90699827/

Meet Stine, this firework of a CX enthusiast from Denmark! With a great passion for inclusive customer experiences, she touches on two of the topics that we are the absolute most passionate about here at The CXPod! Stine explains why being inclusive and taking this factor into consideration when working with customer journeys is important - for humanity and for business, and she does off course also take on our 13 question challenge!



If you want to reach Stine, her linkedin is found here: https://www.linkedin.com/in/stinemarsal/

Jannecke is one of, if not the most experienced CX professionals in Norway. She is the CEO of Customer C, she is a founder of NCXN, a board member, mother and a strategy consultant! We are pleased to welcome Jannecke back to the pod, this time, for our 13 question challenge!



Jannecke is found here: https://www.linkedin.com/in/janneckedrangerthveding/

and to read more about Customer C: https://www.customerc.no/

Sandra Thompson is the first Emotional Intelligence Coach in the UK. She has been working for years with bringing Emotional Intelligence, the skill, to customer and employee experience. In this episode she has said yes to our 13 question challenge, and certainly has put her own touch on it! Enjoy! Ps: unfortunately Joanna had some issues with her sound / echo during the episode but as it is too good not to publish, we hope you can excuse this😃
Sandras LinkedIn: https://www.linkedin.com/in/cxeisandra?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app