Hospitality Daily Podcast Josiah Mackenzie

What does it take to not only spot an opportunity but to act on it so your hospitality business thrives? In this episode, we learn how that's done by exploring the expansion of Remington Hospitality under the leadership of CEO Sloan Dean. Discover how Sloan and his team identified a significant opportunity in the Caribbean and Latin American markets and executed a successful expansion there in record time.Listen now to learn about:Identifying Market Gaps: Learn how Remington Hospitality spott...

In this episode, we are joined by Jeff Wielgopolan, Service Director at Meadowood Napa Valley. Discover how this extraordinary property became one of only 11 hotels in the United States to receive Michelin's Three Key distinction for exceptional hospitality.What You'll Learn:First Impressions Matter: Learn how Meadowood designs its arrival experience to set the stage for an unforgettable stay.Feedback is Gold: Understand the importance of collecting and responding to guest feedback to co...

Today, McKinsey & Company published an insightful, research-driven report on the state of tourism and hospitality. In this episode, we'll learn about the trends, market changes, and opportunities you need to know as a hospitality provider from Jasperina de Vries, one of the authors of this report.To learn more, join the McKinsey Live event on this June 13th: Faces, places, and trends: The state of tourism & hospitalityThoughts, questions, suggestions? Send me a text messageThis episod...

In this episode, we're learning from Jeff Wielgopolan, a hospitality expert who has led learning and training for Forbes Travel Guide and is currently responsible for creating and maintaining the guest experience at Meadowood Napa Valley. Jeff shares his insights on what it takes to provide world-class hospitality and the importance of attention to detail.Listeners will learn about:World-Class Hospitality: Learn the secrets behind providing exceptional service that makes guests feel special a...

In this episode, we are joined by Dipesh Gupta, a hotel owner and operator at Shashi Group who has integrated cutting-edge technology into the guest experience, creating a truly personalized and innovative stay. (Which was profiled in a recent article from the Wall Street Journal, "Make Yourself at Home in the Hotel of the Future.")What You'll Learn:Lessons from His Career Journey: Discover how Dipesh went from an engineer in financial services and AI to a successful hotel investor and operat...

Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares what he's learned about evaluating culture in hospitality organizations - and the big problem automation poses in the hiring process.Thoughts, questions, suggestions? Send me a text messageThis episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this re...