On Your Behalf BBC Radio Ulster

This week we look at Disability rights and wrongs because over the decades we’ve covered all sorts of issues from travel rights and responsibilities, to facilities and support for autistic children and how passengers and their guide dogs and people who use wheel chairs are treated. Agnes Lunny from Positive Futures and Nuala Tolman from Disability Action are in the studio.
Funerals – one listener alerted us to how heartless scamsters are using death notices to con people into making a donation – a donation that goes straight into the fraudsters' pockets
We're also talking about safe ways to pay – And asking why PayPal refused to refund a listener when the boots he'd ordered didn't arrive. Consumer Expert Martyn James helps us stay safe online.
And the student who’s been paying O2 for two phones - when she only has one!
Linda also travels to Magherafelt to meet the Mid Ulster volunteers who tell her why they do it and encourage her to join them!

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries:
Write to: OYB
BBC
Ormeau Avenue
BELFAST
BT2 8HQ

£25 Million for childcare but that's a fraction of the £400 million campaigners say is needed.
With school holidays approaching many parents may face childcare debt over the summer.
Sinead Campbell from Advice NI and Aoife Hamilton from Employers for Childcare are in the studio...
Preparing for retirement - part 2 of our series for the third age. Janine Maher and Nigel Kerns from Money and Pensions Service join Linda to answer questions.
We also help a listener who was told that his insurance only covered one ear and it wasn't the one with the lost hearing aid!
And its active travel month - time to get on your bike or at least a bus or train!

Every week On Your Behalf hears about problems people in Northern Ireland are having with broadband, travel, scams, banks, shopping and more. Everything from getting a refund for a cancelled flight, to making a complaint about a product or a service you're not happy with, or being kept on hold for hours.
Most of the issues we hear about relate to companies in the UK and many of them are fixable - particularly when On Your Behalf gets involved.
But, we want to know - Is it just us?
Is it just us being kept on hold or unable to get broadband in rural areas?
Is it just us losing bank branches in small towns or being bombarded by scam texts and emails?
Presenter Linda McAuley is having conversations with consumer experts from around the world to find out how consumers are treated where they are.
In this episode we’re heading to Spain to find out what issues and topics people there are struggling with, and what support is available when something goes wrong?
Welcome to On Your Behalf - Is It Just Us? – Spain
Presenter: Linda McAuley
Producers: Daniel Lynch & Rhiannon Mulligan
Assistant Editor: Séamus Boyd

Every week On Your Behalf hears about problems people in Northern Ireland are having with broadband, travel, scams, banks, shopping and more. Everything from getting a refund for a cancelled flight, to making a complaint about a product or a service you're not happy with, or being kept on hold for hours.
Most of the issues we hear about relate to companies in the UK, and many of them, we're happy to say, are fixable - particularly when On Your Behalf gets involved.
But, here's something we want to know - Is it just us?
Is it just us being kept on hold, or unable to get broadband in rural areas?
Is it just us losing bank branches in small towns or being bombarded by scam texts and emails?
Presenter Linda McAuley is having conversations with consumer experts from around the world to find out how consumers are treated where they are. In this episode we're heading to Germany to find out what issues and topics people there are struggling with, and what support is available when something goes wrong?
Welcome to On Your Behalf - Is It Just Us? - Germany
Presenter: Linda McAuley
Producers: Daniel Lynch & Rhiannon Mulligan
Assistant Editor: Séamus Boyd

Every week On Your Behalf hears about problems people in Northern Ireland are having with broadband, travel, scams, banks, shopping and more. Everything from getting a refund for a cancelled flight, to making a complaint about a product or a service you're not happy with, or being kept on hold for hours.
Most of the issues we hear about relate to companies in the UK, and many of them, we're happy to say, are fixable - particularly when On Your Behalf gets involved.
But, here's something we want to know - Is it just us?
Is it just us being kept on hold, or unable to get broadband in rural areas?
Is it just us losing bank branches in small towns or being bombarded by scam texts and emails?
Presenter Linda McAuley is having conversations with consumer experts from around the world to find out how consumers are treated where they are. In this episode we're heading to Canada to find out what issues and topics people there are struggling with, and what support is available when something goes wrong?
Welcome to On Your Behalf - Is It Just Us? - Canada
Presenter: Linda McAuley
Producers: Daniel Lynch & Rhiannon Mulligan
Assistant Editor: Séamus Boyd